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Description
- As the of Head of HRBP’s, you will play a critical role in aligning human resources strategies with business objectives. You will lead a team of HR Business Partners who are responsible for delivering HR solutions and support to various departments within Ignition CX.
This role requires a strategic mindset, strong leadership skills, and the ability to foster a positive and inclusive work environment.
The detail
Strategic HR Leadership:
- Develop and implement HR strategies that align with the overall people strategy & business objectives of Ignition CX
- Collaborate with senior management to understand business goals and provide strategic HR guidance.
- Drive initiatives related to employee engagement, performance management, and talent development.
Team Leadership:
- Lead and mentor a team of HR Business Partners to ensure effective HR support across the organization.
- Provide guidance on HR best practices, policies, and procedures.
- Foster a collaborative and high-performance culture within the HRBP team.
- Develop and implement comprehensive upskilling programs for HRBPs, team leaders, and CX managers, emphasizing strategic HR practices.
- Identify training needs, both individual and team-wide, to enhance skill sets that align with evolving business requirements.
On the floor presence:
- Actively engage with the teams on the floor to understand the dynamics, identify HR challenges, and proactively address employee concerns.
- Collaborate with HRBPs to create a visible and approachable HR presence, promoting an open-door policy.
Employee Engagement and Retention:
- Implement initiatives to enhance employee engagement in collaboration with the head of Employee Experience.
- Analyse employee feedback and develop action plans to address concerns and improve overall workplace morale.
- Implement retention strategies to reduce turnover and increase overall employee tenure.
Performance Management:
- Oversee the performance management process, ensuring fair and consistent evaluations.
- Work with managers to develop performance improvement plans and succession planning strategies.
Learning and Development:
- Collaborate with the L&D team to identify training needs and implement programs to enhance employee skills and competencies.
- Collaborate with the L&D team to support career development initiatives to help employees grow within the organization
- Develop and implement comprehensive upskilling programs for HRBPs, team leaders, and CX managers, emphasizing strategic HR practices.
- Identify training needs, both individual and team-wide, to enhance skill sets that align with evolving business requirements.
Employee Relations:
- Collaborate with ER Specialist to attend to complex employee relations issues, conducting investigations and providing guidance on conflict resolution.
- Ensure compliance with labour laws and company policies.
- Mediate and resolve complex employee relations issues, working closely with HRBPs & ER Specialist to ensure a fair and positive work environment.
HR Metrics and Reporting:
- Develop and analyse HR metrics to assess the effectiveness of HR programs and identify areas for improvement.
- Provide regular reports to senior management on HR-related key performance indicators.
- Drive ENPS and Esat targets set for both the HRBP team and other areas in the business
Continuous Improvement:
- Continuously evaluate and enhance HRBP processes and practices for increased efficiency and effectiveness.
- Implement feedback mechanisms to measure the impact of HR interventions.
Active HRBP for Professional Staff:
- Serve as the dedicated HR Business Partner for all professional staff, particularly those in support departments.
- Perform all typical HRBP duties for professionals not situated on the floor, ensuring a high level of service and support for this critical segment of the business.
- Build strong relationships with professionals across various departments, understanding their unique needs and challenges.
Requirements:
- Bachelor’s degree in human resources
- Non – Negotiable – Proven experience in HR leadership roles, with specific experience in Contact Centre / BPO or customer service environments.
- In-depth knowledge of HR best practices, employment laws, and industry trends.
Skills:
- Strong leadership, communication, and interpersonal skills.
- Ability to think strategically and translate business goals into HR initiatives.
- Demonstrated experience in talent management, employee engagement, and organizational development