By Ovat Abeng, Awka
The Enugu Electricity Distribution PLC (EEDC) offers free eye screening and health check to its customers in eastern part of Nigeria.
The exercise, which is part of the various activities lined up by the organization in commemoration of this year’s Customer Service Week (CSW), coincides with the World Sight Day, which also is a global event.
The Head of Communications, EEDC, Mr. Emeka Ezeh, in a statement, said that the gesture is the organisation’s little way of giving back to her customers, using the occasion of the Customer Service Week to appreciate them for their support and patronage over the years.
According to him, they also visited select secondary schools where students were taken on career and safety talks, and also presented with Gift Vouchers and branded souvenirs.
The week-long event started on Monday, with a formal flag off by the Chief Operating Officer, Mr. Maruthi Kumar, who while addressing members of staff, charged them to be more professional and customer focused in their dealing with customers, reminding them that the customers are the main reason the company is in business.
The theme of this year’s CSW is: “The Magic of Service”, and that informed why the Executive Management staff of the company took turns to attend to customers, while visits were made to Maximum Demand (MD) customers and some Non Maximum Demand (NonMD) customers.
“It will be recalled that since two years ago, EEDC has been actively participating in this annual global event which aligns with its core purpose, leveraging the event to express appreciation to its teeming customers and assuring them of the organisation’s commitment to serving them better.
“To ensure we improve on the quality of our customer service, we have set up a 24/7 Call Center where customers can call and make enquiries or lodge complaints. We have equally continuously trained and retrained our Customer Service representative to ensure they are equipped to deliver that enjoyable experience to our customers.
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”Our utmost desire is to ensure that our customers are happy with the quality of services we offer them, and we will continue improving on our processes until this objective is achieved, he stated.