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About the role
This role will lead the expansion and performance management of our franchise warehouse network. The ideal candidate will be responsible for onboarding, training, managing, and scaling warehouse franchise partners across Nigeria, ensuring that operations run smoothly, efficiently, and in alignment with our B2B e-commerce objectives.
Key Responsibilities
Partner Onboarding & Network Expansion
- Identify and onboard warehouse franchise partners across strategic locations.
- Create a lead generation and conversion pipeline to scale the warehousing footprint.
- Pitch the franchise model to potential partners with strong ROI narratives.
Operations & Performance Management
- Define, implement, and monitor SOPs and SLAs to ensure service quality.
- Maintain operational costs under 1% of revenue while ensuring profitability for franchisees.
- Oversee warehouse partner performance and drive continuous improvement.
Training & Compliance
- Develop training modules for partners to maintain uniformity and operational excellence.
- Ensure all partners comply with regulatory, safety, and statutory standards.
- Enforce strict documentation protocols during onboarding and operations.
Risk Mitigation & Governance
- Formulate security deposit, insurance, and risk-sharing structures.
- Draft and manage comprehensive contractual agreements ensuring clear roles, responsibilities, and consequences.
Collaboration & Integration
- Work cross-functionally with logistics, sales, and tech/product teams to ensure end-to-end warehouse integration.
- Act as the key liaison between franchise partners and Moniepoint’s internal teams.
Partner Engagement & Retention
- Proactively address grievances and nurture long-term relationships with partners.
- Initiate partner engagement programs to foster loyalty and reduce churn.
- Monitor and optimize ROI for each partner to ensure business viability.
Team & Strategy
- Build and manage a team of regional partner success associates to drive local execution.
- Generate business intelligence from partner operations to feed into strategic decision-making.
Tech & Tools Integration
- Work with the product team to build tech tools for warehouse franchise performance tracking and compliance.
- Promote digital adoption among warehouse partners to improve turnaround time and transparency.
Qualifications & Requirements
- Bachelor’s degree in Supply Chain, Business, Operations, or a related field (MBA preferred).
- 5+ years of experience in warehousing, franchise management, or supply chain operations (preferably in B2B e-commerce or FMCG).
- Strong understanding of logistics, warehouse KPIs, franchise systems, and P&L ownership.
- Experience managing third-party logistics or distributed partner networks.
- Excellent negotiation, communication, and stakeholder management skills.
- Strong analytical skills with proficiency in using tools like Excel, ERP, or WMS platforms.
