At Amy Consulting, we believe that your people are the best assets in your business, regardless of business size, industry and market share. Our primary role is to assist you in identifying your Human Resource needs, developing sustainable action plans, and facilitating changes that align with your organisational objectives.Responsibilities:
Oversee day-to-day administrative functions, ensuring effective management of resources, workflows, and compliance.
Manage forecasting, budgeting, and performance measurement to ensure goals are achieved.
Lead initiatives to improve operational efficiency and drive cost-effective solutions.
Lead product development efforts to enhance the platform’s offerings, ensuring that customer needs are met with innovative and user-friendly solutions.
Oversee day-to-day operations of the company, focusing on delivering world-class customer service and operational efficiency.
Implement process improvements that drive automation, scalability, and cost reductions across operations, finance, and technology departments.
Manage the integration of technology and digital solutions to enhance operational effectiveness in managing customer transactions, payments, and financial services.
Ensure compliance with financial regulations, data protection laws, and industry best practices to mitigate risk.
Collaborate with cross-functional teams, including engineering, design, and marketing, to launch new features and products.
Design and implement an effective onboarding process for new clients to ensure a smooth transition onto the Knit platform.
Collaborate with the sales and support teams to enhance the onboarding experience for every client.
Lead the development and execution of customer success strategies, focusing on increasing customer satisfaction and retention.
Work closely with the product and support teams to address client concerns, feedback, and product improvements.
Track key customer success metrics, identifying opportunities for improvement and growth.
Maintain and nurture relationships with key clients, partners, and stakeholders to ensure long-term business success and satisfaction.
Serve as a trusted advisor to clients, understanding their financial needs and aligning the company’s services with their goals.
Leverage key performance indicators (KPIs) and data analytics to track performance, operational efficiencies, and customer satisfaction.
Support the product development team in defining new features or services that respond to market needs and enhance customer experience.
Drive decision-making by providing regular reports on business performance, market trends, and growth opportunities to the executive team.
Requirements:
Bachelor’s degree in Business Administration, Operations, or a related field. An MBA is preferred.
Minimum 10+ years of progressive experience in operations, with at least 5 years in a leadership role within the fintech, financial services, or technology sector.
Strong experience in leading operations and managing cross-functional teams.
Proven ability to manage the product development lifecycle and bring products to market.
Proficiency in product management tools and CRM software.
Exceptional communication and leadership skills with a customer-focused mindset.
Analytical and strategic thinking with a results-oriented approach.
Experience in Fintech/Banking – desirable
Proven track record of leading and scaling cross-functional teams and optimizing business operations in a fast-paced, growth-oriented environment.
Strong understanding of digital assets, financial technologies, blockchain applications, and cryptocurrency is highly desirable.
Exceptional verbal and written communication skills to present complex ideas
clearly and effectively to both internal and external stakeholders.
Keen attention to detail and excellent problem-solving skills.
Deep knowledge of administrative strategy, pipeline management, and closing high-value deals, particularly in B2B environments- desirable
Experience in building scalable operational frameworks, including process improvement, system integrations, and cost optimization.
Ability to develop and execute long-term strategies to achieve ambitious business goals.
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