Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria. The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners. This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. Ikeja Electric has over 600,000 customers who the company is committed to serve with a New Spirit, New Drive and New Energy. This resolve continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.
As an Undertaking Manager, you will play a crucial role in overseeing the daily operations of the Undertaking, ensuring
smooth execution of technical and commercial activities.
Your leadership will directly impact revenue collection, customer service, and operational efficiency, while ensuring compliance with company policies and safety standards.
You’ll contribute to:
Managing all day-to-day operations within the Undertaking, ensuring efficiency and effectiveness.
Driving revenue collection targets, optimizing billing accuracy, and reducing commercial losses.
Monitoring and improving customer service performance, resolving escalated complaints, and enhancing satisfaction.
Overseeing accurate billing of energy delivered and managing energy accountability within the Undertaking.
Ensuring regulatory and policy compliance in all operational and financial activities.
Conducting engineering load surveys and viability assessments for new substations and distribution transformers.
Defining KPIs and performance targets for all team members, fostering a highperformance culture.
Monitoring key performance indicators (KPIs) and preparing reports for management.
Congratulations on reaching this incredible milestone of 5 years with Ikeja Electric! Your commitment, passion, and contributions have played a vital role in Bringing Energy to Life Responsibly.
Thank you for being an integral part of our journey. Here's to many more achievements together!
Skills & Competencies
The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.
Technical Competencies
Strong knowledge of the electricity sector and utility business operations.
Strategic planning and business development expertise.
Business and financial acumen, including risk management.
Deep understanding of customer relationship management (CRM) and marketing principles.
Strong problem-solving and analytical skills.
Behavioral Competencies
Customer Centricity: Enhancing service delivery and customer satisfaction.
Risk Management: Ensuring compliance with safety, regulatory, and operational policies.
People Leadership: Driving team performance and creating a positive work culture.
Entrepreneurship: Identifying opportunities for operational improvements and business growth.
Organizational Learning: Implementing best practices and continuous process improvement.
Change Management: Leading business transformation initiatives to optimize efficiency.
Minimum Requirement
This opportunity is a Senior Level Management role, you’ll play a crucial in overseeing the daily operations of the Undertaking, ensuring smooth execution of technical and commercial activities.
This role directly reports to the Business Manager.
Successful applicants will typically possess the following criteria:
Education:
Bachelor’s Degree in Engineering, Business Administration, or a related field.
A master’s degree in Business (preferablyGeneral Management) is required.
Membership of a professional body in the Engineering and Marketing industry is an added advantage
Work Experience:
A minimum of 10-12 years of relevant work experience in experience in a commercial environment, with at least 3 years in a management or supervisory role
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