Job Brief
- We seek a highly motivated and experienced Travel Consultant to join our dynamic team.
- The primary responsibility of this role is to generate leads, nurture them through effective follow-ups, and convert these leads into sales.
- The successful candidate will have a proven track record in sales, particularly within the travel industry, and will be driven to exceed revenue targets while delivering exceptional customer service.
Key Responsibilities
Lead Generation:
- Proactively identify and generate new leads through various channels including, but not limited to, networking, referrals, online platforms, travel expos, and industry events.
- Ability to track and manage leads, ensuring a consistent and thorough approach to lead management.
- Collaborate with marketing teams to develop and implement strategies for attracting potential customers.
Lead Nurturing and Follow-up:
- Engage with leads through personalized communication, understanding their travel needs and preferences.
- Conduct timely and strategic follow-ups via phone calls, emails, and meetings to convert leads into clients.
- Provide detailed travel advice and present customized travel solutions that meet the client’s requirements.
Sales Conversion and Revenue Growth:
- Achieve and exceed monthly sales targets by closing deals with new and existing clients.
- Develop and maintain strong relationships with clients to encourage repeat business and referrals.
- Offer upsell and cross-sell opportunities to enhance the value of bookings and drive additional revenue.
- Take ownership of the sales process from lead generation to closing, ensuring a significant contribution to revenue growth.
Customer Relationship Management:
- Maintain a high level of customer satisfaction by delivering personalized, high-quality service.
- Resolve any client issues or concerns promptly to ensure a positive customer experience.
- Keep clients informed of new travel offers, promotions, and updates relevant to their interests.
Product Knowledge and Market Awareness:
- Stay up-to-date with the latest travel trends, destinations, and products knowledge to educate clients and recommend suitable travel options.
Collaboration and Teamwork:
- Work closely with other members of the sales team and other departments
- Participate in regular sales meetings and contribute to the overall sales strategy.
Qualifications
- BSc / HND in Marketing, Business Administration or related fields
- Experience: A minimum of 3 years of experience in sales, marketing, preferably within the travel industry.
- Experience in the travels and tour sector is an added advantage.
