Responsibilities:
Collaborate with the People's department to process information on new staff members and facilitate their induction into the organization.
Work closely with Training facilitators to arrange product-specific training for new staff and create individual training registers for trainees.
Prepare registers for compulsory presentations, including Product Specific training, Health & Safety, Compliance, Policyholder Protection Rules (PPR), and IT.
Review previous month's training sessions and registers to follow up with trainees who may have missed any sessions.
Set up the training room for new induction groups, ensuring cleanliness and proper arrangement of name tags.
Compile training manuals for new induction groups.
Track trainees' progress and ensure completion of all required rewrites.
Invigilate trainees during test-taking sessions and print tests when necessary.
File induction tests on a monthly basis.
Capture all assessment results and training costs on the SAGE system.
Prepare lists of completed training for Workplace Skills Planning (WSP) and Annual Training Report (ATR) submissions.
Upkeep and administration of systems used within the Training department (Pluto LMS; SAGE) – training will be provided.
Person Specification and Conduct:
Act with integrity, honesty, and transparency.
Demonstrate mutual respect and trust.
Set a positive example for others.
Perform duties in a professional and competent manner.
Display commitment and drive for achieving results.
Embrace continuous development and learning opportunities.
Requirements
Competencies and Skills:
Strong organizational skills and the ability to plan, prioritize, and manage workload effectively.
Ability to work well under pressure and collaborate within a team.
Proactive thinking and the ability to anticipate needs in advance.
Attention to detail and ability to meet deadlines.
Excellent oral and written communication skills with a professional demeanour.
Strong relationship-building skills, even in challenging situations.
Ability to handle confidential and sensitive matters with discretion.
Expertise and knowledge within the field of employment.
Proactive in seeking information and working systematically to obtain data and feedback.
Demonstrate initiative in problem-solving and taking ownership of tasks.
Minimum Requirements:
Education – matric or equivalent
Compliance Knowledge: Training administrators will be required to complete our NQF Level 4 in insurance.
Organization and Planning Skills: Strong organisation, administration and planning skills are crucial to ensure that training activities run smoothly and efficiently.
Strong attention to detail
Strong communications skills and good customer service skills, these are important for addressing inquiries, resolving issues, and ensuring a positive training experience for participants.
Technology Proficient: Proficiency in using Microsoft Office (Word, Excel and PowerPoint). Learning management systems (LMS), online training platforms and other relevant training tools may be necessary.
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