Tag: South Africa

Core Description

Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems

Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these
Participation in project planning and implementations
Problem solving/resolution

Key Deliverables / Primary Functions

• Administration of client server environment as well as maintain and support the operating systems.
• Good sound knowledge of AD and DNS.
• Understand SCCM/WSUS implementation.
• Monitoring, routine health checks and support of servers (hardware, hypervisors and software)
• Pro-active support and maintenance of client environment
• Support and troubleshooting of client environment
• Setup and configuration of Windows Server OS
• Maintenance and troubleshooting of Windows Server OS
• Setup and configuration of VMWare
• Maintenance and troubleshooting of VMWare
• Provisioning of virtual servers within VMWare
• Maintenance and troubleshooting of VMWare virtual servers.
• Setup and configuration of Veeam
• Maintenance and troubleshooting of Veeam
• Setup of Veeam Backup Schedules

Core Functional Skills & Knowledge

• Computer Literacy
• Professionalism
• Time & Priority Management
• Service Orientated
• Core Behavioural Competencies
• Meeting customer expectations
• Handling Pressure
• Job Match Rating
• Communication and Impact
• Delivering Results
• Decision Making

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Qualification preferred or advantage
Experience

• 3 years’ experience
• OR
• Grade 12 & 5 years’ experience

Certifications

• Microsoft Certifications
• VEEAM
• VMWare
• Professional Memberships in Relevant Industry
• Level of Engagement & Span of Control
• Operations

Special Requirements/ Employment Condition

• Valid Drivers license
• Workplace/Physical Requirements
• Full-time Office Based position.
• Billable

Core Description

This role is responsible for the crafting of the marketing operations strategy in supporting the overall business strategy of BCX. The incumbent plays a critical role in positioning BCX as the partner of choice, inspiring and enabling revenue growth for the business across the full BCX footprint. The role will focus on the establishment of a proactive, marketing team, supporting the XaaS capability within BCX, bringing to the business, a very good understanding of the ICT industry, a strong grasp of market trends and customer needs.

Key Deliverables / Primary Functions

• Develop and lead the implementation of a comprehensive marketing strategy aligned with the company’s business objectives.
• Build and manage a high-performing marketing team. Provide guidance, mentorship, and support. Foster a culture of innovation within the marketing team.
• Set and manage the marketing budget, ensuring efficient allocation of resources to achieve marketing goals and monitoring expenditures.
• Maintain and enhance the company’s brand identity, ensuring consistency in messaging, visual identity and positioning across all marketing channels. Respond to negative publicity swiftly and effectively
• Work closely with product management teams to develop and execute product marketing strategies, including product launches, pricing strategies and competitive positioning.
• Oversee digital marketing efforts, including website management, social media marketing and online advertising campaigns. Develop strategies to engage customer relationships through customer retention programs and feedback mechanisms.
• Develop and execute a content marketing strategy that includes creating valuable and relevant content for various customer segments.
• Adapt marketing strategies to suit different regions and cultures while maintaining brand consistency. Manage partnerships, alliances, and collaborations with other companies to expand our reach and impact.
• Stay current with industry trends, customer preferences, experience feedback, the competitive landscape through market research and analysis and ensure that all marketing activities comply with relevant regulations and industry standards, mainly in the IT sector. 
• Define and track key performance indicators to measure the effectiveness of marketing initiatives
• Regularly communicate marketing strategies, initiatives, and performance to the relevant stakeholders
• Core Functional Skills & Knowledge
• Brand Management
• Marketing Strategy
• Budget Forecasting
• Strategic Management
• Business Networking

Core Behavioural Competencies

• Persuading and Influencing
• Entrepreneurial & Commercial Thinking
• Deciding & Initiating Action
• Leading & Supervising
• Delivering Results & Meeting Customer Expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Marketing/Sales
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage
• Master in Business Administration (MBA)

Experience

• 8 Years’ experience in the ICT industry with a strong focus in marketing and brand disciplines.
• Or
• 11 Years’ experience (3 years on senior management level) in the ICT industry with a strong focus in marketing and brand disciplines.

Certifications

• Professional Memberships in Relevant Industry

Core Description

To manage the execution of IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements. To monitor adherence to project management governance, principles, standards, and methodologies. To lead and manage a team of project managers and other project resources to execute IT projects and programmes.

Key Deliverables / Primary Functions

• Define project plans incorporating scope, budget, and timeframes to ensure quality and successful project execution.
• Manage the delivery of multiple, large-scale, projects to successful completion in accordance with scope, budget, timeframe, and service level agreements.
• Monitor governance and quality of the projects, including adoption of PMO methodologies, principles, tools, standards, and processes.
• Provide onsite guidance for the project team to build and motivate team members to meet project milestones. Resolve issues, conflicts, dependencies, and critical path deliverables.
• Track and report on project status and performance, monitoring project overheads and capital expenses, project deliverables, dependencies, and timeframes.
• Identify and mitigate risks within the project and manage project change requests to ensure successful and on-time project delivery.
• Contribute to process improvement initiatives to improve project delivery.
• Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance.
• Lead and manage a team of project professionals in executing projects and programmes.

Core Functional Skills & Knowledge

• Project Management
• Managing Performance
• Resource Management
• Finance and Budget Management
• Risk Management

Core Behavioural Competencies

• Job Match
• Culture Match
• Deciding & Initiating Action
• Leading and supervising
• Planning & Organising
• Delivering Results & Meeting customer expectations
• Writing and Reporting
• Presenting and Communicating information

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Business
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 5 years’ IT project management experience, of which 2 years is at a management/supervisory level.
• Alternatively, 7 years’ IT project management experience, of which 2 years is at a management/supervisory level.

Certifications

• Agile
• Project Management Professional (PMP) Certification or Prince2 or PMBOK or equivalent
• Scrum Master Certification
• Professional Memberships in Relevant Industry

Administration / SecretarialAgriculture / Agro-AlliedArt / Crafts / LanguagesAviation / AirlineBankingBuilding and ConstructionCatering / ConfectioneryConsultancyCustomer CareData, Business Analysis and AIDrivingEducation / TeachingEngineering / TechnicalExpatriateFinance / Accounting / AuditGeneralGraduate JobsHospitality / Hotel / RestaurantHuman Resources / HRICT / ComputerInsuranceInternships / VolunteeringJanitorial ServicesLaw / LegalLogisticsManufacturingMedia / Advertising / BrandingMedical / HealthcareMyJobMagNGO/Non-ProfitOil and Gas / EnergyPharmaceuticalProcurement / Store-keeping / Supply ChainProduct ManagementProject ManagementReal EstateResearchSafety and Environment / HSESales / Marketing / Retail / Business DevelopmentScienceSecurity / IntelligenceTravels & Tours

Administration / SecretarialAgriculture / Agro-AlliedArt / Crafts / LanguagesAviation / AirlineBankingBuilding and ConstructionCatering / ConfectioneryConsultancyCustomer CareData, Business Analysis and AIDrivingEducation / TeachingEngineering / TechnicalExpatriateFinance / Accounting / AuditGeneralGraduate JobsHospitality / Hotel / RestaurantHuman Resources / HRICT / ComputerInsuranceInternships / VolunteeringJanitorial ServicesLaw / LegalLogisticsManufacturingMedia / Advertising / BrandingMedical / HealthcareMyJobMagNGO/Non-ProfitOil and Gas / EnergyPharmaceuticalProcurement / Store-keeping / Supply ChainProduct ManagementProject ManagementReal EstateResearchSafety and Environment / HSESales / Marketing / Retail / Business DevelopmentScienceSecurity / IntelligenceTravels & Tours

Core Description

To provide administrative support during the execution of IT projects. This includes the scheduling of meetings, maintenance of databases, monitoring project progress and general project administration. 

Key Deliverables / Primary Functions

• Schedule and coordinate project meetings and workshops, securing meeting rooms and the applicable equipment required. 
• Prepare agendas, attendance registers and relevant documentation for meetings; take minutes at meetings and distribute to relevant parties. 
• Type up project documentation and create and maintain project files to ensure that both hard and soft copies of documentation are always up-to-date and available. 
• Coordinate the communication and / or distribution of project related information / documentation to the relevant parties through e-mail, fax and telephone. 
• Continuously follow-up on project deadlines and issue status reports and provide detailed feedback to team members on project status, as and when required. 
• Coordinate travel arrangements inclusive of flights, car hire, accommodation, and forex. 
• Compile and consolidate project timesheets and file for record keeping. 
• Assist the Project managers and management with the monthly WIP recons and inputs 
• Organise all stationery and supplies for the relevant project. 
• Assist in the gathering of initial project information and register the project on the relevant systems. 
• Maintain and up-to-date and accurate project register with regards to risks, lessons learnt, etc. 
• Deliver PWA and SharePoint data steward administration support

Core Functional Skills & Knowledge

• Computer Literacy
• Administrative
• Communication
• Documentation Management
• Time management
• PWA Administration
• Core Behavioural Competencies
• Culture Match
• Job Match
• Relating and Networking
• Working with people
• Delivering Results & Meeting customer expectations
• Analysing
• Presenting and Communicating information
• Minimum Qualifications
• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• 2 years’ experience in Project Administration or relevant similar field.

Certifications
Professional Memberships in Relevant Industry

Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!

Maersk is looking to hire a Customer Experience Agent to join our team in Cape Town or Durban. 

The role of the Customer Service Agent is to own and manage the customer experience.  This includes proactively monitoring and managing the end-to-end shipment cycle in compliance with company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer or keeping customers informed of relevant deviations.

WE OFFER

• An exciting role which is part of a dynamic and international organization with the opportunity to continuously apply and develop your competencies.
• We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives.
• Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

KEY RESPONSIBILITIES

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer.
• Deliver proactive customer service – track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience 
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

• 2 years of Experience in CX and logistics.
• Good Knowledge of MS Package.
• Good knowledge of Supply Chain.
• English Fluency is a must.
• RFLT ( Retail, FMCG, Lifestyle and Tech) experience or knowledge is an Advantage.
• Strong customer service background, with proven success in a similar role. 
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions
• A flair for learning quickly when facing new problems, enjoys the challenge of unfamiliar tasks and is comfortable with managing multiple systems
• Motivation for achieving results, and accustomed to high performance KPIs
• Strong commercial awareness
• Excellent communicator (on the phone, face to face, and written) who relates well to all kinds of people
• Ability to build rapport and use diplomacy and tact to defuse high tension situations comfortably
• Not rigid in approach; comfortable in a changing environment, flexible and open to new ways of working
• High sense of responsibility; committed to continual personal development.
• Accurate and timely reporting.

Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

Bridgestone South Africa. Bridgestone SA is a unit of the world’s No.1 tyre manufacturer. Today, Bridgestone develops, manufactures, and markets tyres for passenger, light truck, truck, bus, earthmoving, agricultural, motorcycle and aircraft applications.

Read more about this company

Tyre Serviceman

Method of Application

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