Tag: South Africa

Role Description

Responsible to manage and develop the assigned National Channel sales territory in order to maintain and grow the DHL market leadership position.

As a sales professional at DHL you will own a territory / industry and direct the largest, most complex and most strategically significant negotiations, reaching agreements that have significant impact on DPDHL’s bottom line.

The National Customer Manager will maintain a high-level of customer service with existing customers and leverage relationships to expand business. Additionally, the sales professional will actively monitor and review customer sales activity and make adjustments to processes and strategies to help the business grow.  

Key Responsibilities

• Primary customer interface responsible for the development of business, and management of relationships, with a specific customer or customers
• Understanding of the customers’ business, drivers, and organisation, and an understanding of the value that DHL Express brings to the customer to drive real business outcomes
• Establish customer agreements, ensure pricing guidelines are applied, and profitability targets are adhered to.
• Dissemination of key messages, initiatives, and of information pertaining to the value DHL Express brings to that specific customer at all levels of the customers organisation
• Business partner to the customer, establishes a defensible barrier to competitors, maximises the business potential of their customers, and acts as the primary interface for all solutions and services for our customers
• Champions the customers needs and requirements within the DHL Express organisation
• Exploit all opportunities from existing and potential customers.
• Develop and implement a personal sales plan and call cycle that incorporates targets
• Manage all customer related information through communication and sales tools
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective measures.
• Continuously develop DHL knowledge, commercial awareness and own skills.
• Promote DHL brand image and values through own appearance & behaviour

Minimum Requirements

• Relevant University Degree or equivalent
• Excellent written and verbal Business English communication ability and skills
• Own transport
• Valid driver’s license
• 5+ years’ experience in Key Account Management (logistics / courier industry advantageous)
• Strong interpersonal and presentation skills and the ability to deliver complex solutions in simple terms
• Must have strong networking with internal and external team members
• A proven track record of success in the industry/sector
• Experienced in complex sales, including early engagement in the customer buying cycle at senior levels, building long term strategic and executive relationships, and opportunity planning
• Previous working experience in a complex organization
• Strong negotiation skills
• Strong relationship and account management skills
• Understand the strategic direction of DHL Express
• A well developed sense of the industry and market trends
• Good knowledge of commercial and contract terms
• Exceptional knowledge of internal sales processes and systems required to provide superb customer experience
• Analytical skills
• Computer Literacy
• Ability to plan effectively
• Knowledge of DHL Operations
• Knowledge of Air Express Industry

Key Responsibilities:

Learning & Development/SDF

• Plan, implement and report on all training in the organization, with Seta- related duties as well working with training
• Take responsibility for the development of the WSP and the necessary consultation thereon and liaise with SETA for Skills Development focuses and learnerships’
• Ensure that the BBBEE strategy is a priority for the business (if and when applicable)
• Conduct a needs analysis to determine the training needs within the business
• Assist with the management, reporting, quality and auditing of all learning programmes, initiatives and records in SSA.
• Provide support to HR regional teams on the utilization of MyTalent World learning and performance development programmes in SSA Regional Office and external learning programmes in SSALiaison and bridge between CIS and HR department

Talent & Performance Management

• Assist HR Director with planning and facilitation of the Year end LEADS Performance Appraisals Process in line with talent management strategy for the region and focus on the
• Setup 360 assessments, career coaching, mentoring programs, support employees in identifying career paths and roles within the Group and appropriate development plans for employees

Employee Engagement

• Coordinate implementation and delivery of Engagement & Diversity initiatives and processes to increase employee engagement and productivity in line with business needs, HR strategy, industry best practices and budgets.
• Contribute to design of employee recognition and award programs and motivational initiatives.
• Ensure compliance with internal and external policies, laws, and regulation
• Drive and coordinate employee engagement communication with support of communication experts

HR Surveys

• Administer and setup HR Surveys for participating SSA countries for (Great Place to Work, Top Employer & HRQS- Event-Based).

Stakeholder Management

• Understand customer and key stakeholders’ interests through building strong, trusting relationships through collaboration with DHL Group managers and employees
• Cooperate with and coordinate 3rd parties e.g., both internally with departments and with external service providers 

Qualification and skills

• Qualified Skills Development Facilitator (SDF)
• Relevant Human Resources university Degree or equivalent

ODETDP

• Minimum 5 years relevant HR and/or learning & development experience
• Proven experience of leading and deploying organisational projects
• Valid Driver’s License and willingness to travel nationally and internationally
• Intermediate to Advanced Microsoft Office skills (Word, Excel, PowerPoint, etc.)
• Excellent verbal and written communication skills

Minimum Requirements:

• Matric or equivalent qualification
• Six months retail experience, essential
• Team Player
• Good communication skills
• Positive attitude

ABOUT

• Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation define what we believe and who we are.
• Intercare Century City Day Hospital situated in Cape Town is recruiting for a Registered Nurse: Theatre Recovery. The purpose of the position is to perform all nursing duties in accordance to the scope of practice as prescribed by the South African Nursing Council, while adhering to all facility policies and procedures.

CRITICAL OUTPUTS

• Ensure that the all nursing activities are carried out in accordance to individual patient care plan.
• Monitor patients for condition changes and report any changes to the doctor.
• Determine when patients are ready to be moved to the ward.
• Perform intervention duties in cases of post-operative emergencies.
• Ensure that the post-operative space is clean and sanitized.
• Change bandages and dress surgical wound.
• Administer post-op medication as per prescription.
• Assist in other theatre and ward capacities as required. 

REQUIREMENTS

• Grade 12
• Diploma / Degree as a Registered Nurse
• Computer proficiency (MS Office) advantageous
• SANC Registration as Registered Nurse
• Recovery or ICU experience essential

About the Role:

• The Operations Finance Controller / Accountant will be responsible to assist with day-to-day functions in the Operations Finance Department for Performance Management, and to support the business operations in providing financial information.

This position will be based in Hammarsdale, KZN and require travel to the Head Office in Hillcrest. 

Key Responsibilities:

• Managing Financials – Responsible for the accuracy of all plant financials including production volume, conversion costs, material usage variance, and standard costs
• Reporting & Analysis – Provides accurate, actionable, and timely financial reporting, variance analysis, and commentary that leads to an understanding of the IO performance, enabling improved decision making and identification of opportunities
• Planning – Partner with the IO Teams on the development of periodic forecasts based on fact or sound judgment
• Capital Management – Supports capital investment requests by providing accurate financial analysis that meets profitability goals
• Accelerate & Other Projects – Identifies areas of opportunity in the business associated with continuous improvement in areas of financial performance, business acumen, processes, standard work, systems, and other areas. Provide financial insights on project plans and actual performance v targets. 
• IO PMO – Provide project management support for Integrated Office projects and Site Leadership team. This support includes but is not limited to scope definition, planning, status reporting & tracking, and risk management. In conjunction with the Plant Leadership Team drive results to ensure on time deployment of the project with the Plant and highlight when and what support is needed if issues arise whilst managing risks and removing blockages that might impact delivery.
• People – Lead and coach the Plant Accountants, support team members with regional queries and key decisions to make decisions actionable
• Strategic business partner for the Integrated Operations Leadership Team
• Leads the development and delivery of financial performance results of the IO Team
• Leads the Capital planning and post CAPEX evaluation for Capital Projects
• Coordinate with the operations leadership to refine, develop, and implement standard operating procedures
• Coordinate refinement of accounting policies and procedures as they relate to the manufacturing locations
• Collaborate with the finance leadership team to continuously improve the operations finance processes
• Coordinate with finance peers to ensure the timely and accurate completion of forecasts and actual results reporting
• Provide leadership in the conversion cost allocation methodology

Qualifications, Experience and Skills:

• Degree or professional certificate in Accountancy / Finance with at least 5 – 8 years of experience in accounting and/or financial analysis
• Proficiency with Microsoft Excel is required; familiarity with data query/data management tools extremely helpful (Microsoft Word, Power Point, Access, SQL, Business Objects)
• Knowledge of ERP, ideally SAP and related data analysis tools are an added advantage
• Exposure to manufacturing environments
• Strong project management skills essential with broad understanding of functional workings of each department within a standalone business
• Self-starter who can manage fluctuating workloads and projects using a high degree of initiative
• Strong team player with a clear focus on stakeholder engagement and solution delivery

Competencies Required:

• Analytical and problem-solving in a fast-paced environment
• Ability to synthesize large quantities of complex data into actionable information
• Ability to work and effectively communicate with senior-level business partners
• Good communication and written of English.
• Strong organizational skills and attention to detail
• Good time management skills and the ability to prioritise
• Negotiation skills and the ability to influence others
• Proven ability to multi-task, work under pressure, and meet tight deadlines
• Ability to work both independently and as part of a team
• Discipline and positive attitude