Tag: South Africa

Job Description

The Membership Administrator is responsible for ensuring the seamless onboarding of new members across all Kaelo products. This involves the accurate capturing of the membership and maintenance of member and dependant details in a timely manner. 

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

• Onboarding and Maintenance of Members, Clients and Brokers:
• Create member, client or broker profiles 
• Create policy within membership profile  
• Maintain member details 
• Maintain dependent details 

Manage Offboarding of Clients: 

• Manage suspension of member 
• Manage resignation or termination on member 

Manage Communication and Relationships:

• Liaise with Client Relationship Managers regarding progress and updates 
• Ensure process is complete by Billing Cycle cut off times
• Respond to queries regarding the membership process with both internal and external stakeholder 

Continuous Improvement:

• Identify issues, perform root cause analysis and contribute towards process and system enhancements 

Qualifications

SPECIAL REQUIREMENTS

• Telephonic etiquette and Professionalism
• Customer urgency 

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• 1-2 Years in Membership administration.
• Customer service environment experience.

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Matric
• Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
• Certificate in Business management/Office management or Office administration

PREFERRED

• FAIS Complaint: RE5 would be advantageous

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Additional Information

PERSONAL ATTRIBUTES : COMPETENCIES 

• Accountability
• Communication
• Business writing skills
• Efficient and effective mindset
• Planning and organisation
• Resilient and adaptive
• Self-development
• Significance and values oriented
• Ethical

Dis-Chem Pharmacies requires experienced Cashiers for their store in Marine Walk.The main purpose of this position is to support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.

Minimum Requirements:
Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

Competencies:
Essential:

• In-depth knowledge of operating cash registers, and maintaining cash drawers
• Knowledge of processing sales, refunds and payments
• Strong command of English (written and oral)
• Accuracy
• Attention to detail
• Presentable
• Emotional intelligence
• Social awareness
• Accountability
• Problem-solving
• Analyse basic reports
• Trustworthy and honest
• Time management 

Advantageous:

• Third additional language

Job Advert Summary    

This position (Shunter) is critical for the Despatch rail team to perform optimally ensuring that the team meets their customers expectations. Assists the clinker and despatch plants operators during their shift in a cost-effective and safe manner by condition monitoring their assigned field plant units.Timeously reports identified field problems to the shift supervisor and executing work instructions given by the operator or shift supervisor over the radio.Inspects their operational area and ensures good housekeeping and safe running of plant units and the safety of other people working in their area of durisdiction.Operates the locomotive, winch and shunting operations for the Despatch plant.

Minimum Requirements    

• Grade 12
• Previous experience in the cement industry as a Shunter will be advantageous
• Good interpersonal skills
• Must be a self-motivated team member
• Be in a good state of physical health
• Willing to work shifts and overtime
• Qualified Shunting Certificate
• Understanding SANS 3000 standards
• Product availability
• Loading and offloading of various commodities
• Plant performance
• To ensure railway truck is shunted as per Rail Schedule
• Housekeeping in the tippler area and transport systems
• Maintain Mine Health and Safety Standards as well as Rail Safety Regulator

Duties and Responsibilities    

• Product availability
• Loading and offloading of various commodities
• Plant performance
• To ensure railway truck is shunted as per Rail Schedule
• Housekeeping in the tippler area and transport systems
• Maintain Mine Health and Safety Standards as well as Rail Safety Regulator

Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

Guided by the belief that every life has equal value, the Bill & Melinda Gates Foundation works to help all people lead healthy, productive lives. In developing countries, it focuses on improving peoples health and giving them the chance to lift themselves out of hunger and extreme poverty. In the United States, it seeks to ensure that all peopleespec…

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Program Coordinator

Method of Application

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Purpose of the job: 

To ensure service delivery and bakery sales growth through on time and in full deliveries of products as per customer requirements, collection of payments and bakery sales asset management on daily basis. 

Qualification Requirements    

• Matric Certificate
• Driver’s License code 10/C1 with PDP which is 3 years old or more

Experience Requirements    

• 1 – 3 years’ experience in the sales or retail environment

Key Outputs    

Do you possess the following essential management competencies:

• Ability to build good trade relationships
• Ability to persuade and influence
• Ability to present and communicate information to all levels
• Good people management skills
• Self-motivated and responsible with the ability to achieve personal work goals and objectives
• Be a team player, yet be able to work and manage own output independently to meet high quality standards
• Other Requirements:
• Pressurised environment
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays as per business needs
• Required to work in alternative areas as required by the business

Main Objectives

Assist the Salesman driver in daily delivery of Premier products and where applicable assist the Salesman driver in cash and tray collection.

Responsibilities:

• Check company products as per loading sheet and sign
• Adhering to standard departure times
• Take responsibility for vehicle safety and hygiene
• Collect cash from the customers and cash in daily (where applicable) Offloading of product at customers
• Report all accidents immediately to the transport department and Service Manager

Qualification Requirements    

• Matric/Grade 12 qualification.
• A valid Driver’s License code 10/C1 with PDPwhich is 3 years old or more.

Experience Requirements    

• 1 – 2 years’ experience in the sales or retail environment

Key Outputs    

• Skills and Attributes Required
• Ability to build good trade relationships
• Ability to persuade and influence
• Ability to present and communicate information to all levels
• Good people management skills
• Self-motivated and responsible with the ability to achieve
• strong verbal and numerical skills combined with your assertiveness is required by Premier

Other Requirements:

• Pressurised environment
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays as per business needs
• Required to work in alternative areas as required by the business

Job Description    

The Call Centre Agent will play a vital role in being a strategic link in our customers’ communication processes, committed to exceeding their expectations by managing customer information and processing of orders received from various sources.

• Excellent customer: Always maintain relations and have a professional attitude. Ensure excellent and professional customer service – first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing.
• Communication & stakeholders Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
• Capturing of information: Ensure accurate capturing of information received from various sources on the relevant systems daily.
• Operating guidelines: Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior)
• Maintenance functions: Perform regular daily order schedule maintenance functions such as customer sales order hold removal and obtaining official authorization numbers from various buying groups.
• Verification Process: Responsible for order entry and verification against customer order.
• Teamwork: Working with the rest of the team to ensure the entire order processing function is running efficiently.
• Call Allocation: Ensure that all incoming calls are answered within the allocated timeframe as per standard processes.

Qualification Requirements    

• Education: Matric Certificate. Relevant sales qualification will be advantageous.

Experience Requirements    

Essential:   

• 1-2 years of previous working experience dealing with customers.               
• 1-2 years years of work experience in an FMCG environment
• Desirable: 1-2 years exposure to the Call Centre/Telesales.
• 1-2 years of previous experience working on excel.

Key Outputs    

• Knowledge: Basic call centre SOP’s knowledge Desirable, understanding of FMCG Manufacturing basic GP 2010-
• Skills: Proficient in Communication-written, Problem-solving, Numerical ability. Organizational Understanding and Proactive thinking.