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Tag: South Africa

  • Service Now/ITIL Implementation Project Manager at Salt South Africa October, 2023

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    Recruit Digital is now part of Salt, a global, award-winning digital recruitment agency, connecting people and businesses within Creative, Marketing, Sales, and Technology. Over 250 consultants are “Creating Futures” around the world and change the lives of 1000s of people each year by helping them to start new roles in some of the most exciti…

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    Service Now/ITIL Implementation Project Manager

    Key Responsibilities:

    • Oversee the implementation of ServiceNow ITSM module, replacing existing ITSM functionality.
    • Collaborate with project teams and stakeholders to ensure successful project delivery.
    • Manage 3rd party requirements and facilitate technical design and integration.
    • Define and validate roles for processes, working with various teams.
    • Identify and escalate issues and risks, taking ownership of mitigating actions.
    • Support Change Management activities related to system changes.
    • Ensure high-quality design, testing, and deployment of solutions.

    Qualifications and Skills:

    • Proven experience in SAP S/4HANA implementations.
    • Strong project management skills.
    • Excellent communication and interpersonal abilities.
    • Ability to identify and manage project risks.
    • Experience with ITSM and ServiceNow is a plus.
    • Relevant certifications are a bonus.

    Method of Application

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    Click Here To Apply

  • Distribution Relationship Manager – EA & WA at Sage October, 2023

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    Key Responsibilities    

    • Meets and/or exceeds goals including, but not limited to, revenue, customer growth, defined business plans for selected Business Partners
    • Responsible for driving revenue through strategic partnerships, ISV ecosystem
    • Driving sales booking quotas with Business Partners and distributor on a monthly, quarterly, and annual basis.
    • Defines, implement, and manages the business plans for specific partners.
    • Managing forecasts, pipelines, and predictability for revenue achievement by the distributor.
    • Link between Sage and Distributor to escalate sales and Business Partner issues to the applicable Partners.
    • Maintain data integrity of customer, Business Partners, and Distributor information in the Sage systems
    • Data accuracy and maintenance on Smartsheets and Sales Force with the Business partners
    • Lead the execution of the sales projects; ensuring that KPI’s are achieved with the Business Partners and Distributor
    • Liaison between Renewals Teams, Distributor and Business Partners to ensure business continuity for our customers
    • Expand the Sage Business Partner network with recruitment of new business partners

    Skills, know-how and experience:

    Competencies:

    • Ability to work autonomously and demonstrate initiative and planning skills
    • Passion and desire to make a difference and drive projects and processes as an individual contributor.
    • Strong influencing & stakeholder management.
    • Innovation – Creatively designing & executing the delivery of projects, solutions & processes.
    • Accountability & decision making & taking calculated risks to achieve results
    • Clear commercial focus & drive for continuous improvement
    • Inspire and motivate Business Partner channel to increase Sage business
    • Assertive and self-driven
    • Self-management / Organised & Strong commercial acumen
    • Able to work on own initiative
    • Organized, able to simultaneously work on multiple project streams.

    Technical qualifications:

    PC Literacy (i.e. Word, Excel):

    • Advanced capability in MS PowerPoint, CRM & Salesforce

    Preferred:

    • Previous track record of working with Business Partners and Distributors

    Click Here To Apply

  • Jnr. Procurement and Logistics officer at MECS (Pty) Ltd October, 2023

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    MECS delivers an integrated HR management solution to a domestic and international client base, with in-house expertise that enables the management of a workforce around six key services: contractual manpower, recruitment, HR & IR management, payroll bureau services, project logistics, and employee benefits programs.

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    Jnr. Procurement and Logistics officer

    A young and dynamic centralized and integrated procurement and logistics house, committed to providing goods and services , has an opportunity for a Junior Procurement and Logistics Officer, that will be responsible for the procurement and logistics of mining equipment for their clients based in various SADC countries.

    Key Areas of responsibility

    • Purchase planning;
    • Standards determination;
    • Specifications development;
    • Suppliers research and selection;
    • Value analysis;
    • Financing;
    • Price negotiation;
    • Making the purchase;
    • Supply contract/order administration;
    • Management of third party logistics services providers;
    • Inventory Planning, control and management;
    • Warehousing;
    • Communications with Procurement of Goods and Services;
    • Packaging and Storage;
    • Transportation arrangements;
    • Customer service.

    Method of Application

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    Click Here To Apply

  • Professional Nurse – PWUD at Anova Health Institute October, 2023

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    Key Duties and Responsibilities

    Treatment, Care Mentorship and Provision

    • Collaborate with OST doctor and Clinical Nurse Mentor to provide OST/ hepatitis. treatment and care mentorship to other clinicians.
    • Provide OST/ STI and Hepatitis treatment to PWUDs at CoJ and surrounding areas.
    • Manage treatment outcomes amongst PWUDs.
    • Provide support to CoJ OST sites.

    OST Clinic Management

    • Manage the CoJ OST clinic.
    • Dispense and account for methadone and other medication.
    • Account for clinical supplies and equipment.
    • Initiate PWUDs on ART and keep records thereof.

    Project Support

    • Support Professional Nurses to achieve set HTS targets.
    • Support psychosocial workers and advocacy officer in achieving set targets.
    • Account and submit monthly reviews of HTS and ART registers, linkage registers inventory of project items.
    • Account for and submit monthly narratives on OST sites as well as other activities done.
    • Any other tasks as agreed with line manager.

     Minimum Qualifications, Experience and Skills Required

    • A degree or diploma qualification as a Professional Nurse.
    • Registration as a Professional Nurse with the South African Nursing Council.
    • NIMART (Nurse Initiated Management of ART) qualification (essential).
    • NIMDR Nurse initiated management of drug-resistant TB (essential).
    • Bachelor of Pharmacy degree will be an added advantage.
    • Post graduate diploma in Nursing (Primary Health Care Nurse) will be an added advantage.
    • Must have a dispensing license.
    • At least 2 years’ experience in Public Health sector.
    • 3 years’ management experience.
    • At least 2 years’ experience as a registered nurse in NGO/Community clinic or a hospital environment.
    • Familiar with latest HIV Management, TB and PMTCT guidelines.
    • Excellent communication and interpersonal skills.
    • Good report writing skills.
    • Strong organizational skills, including time management and multi-tasking skills.
    • Drivers licence & able to drive to sites where support is required.

    Click Here To Apply

  • Product Supply Specialist at Pernod Ricard October, 2023

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    Stock available in the primary warehouses and fulfilment of direct customer orders from BO’s
    Manage import process

    • Ensures the replenishment plan received from Planning Team is clear, understood and correctly delegated amongst the team to be actioned
    • Collaboratively reviews demand plan with both Product Supply, Logistics and Planning Managers.
    • Indent orders placed with overseas suppliers as per the forecast within agreed timeframes
    • Ensure containers are efficiently configured to realise economies of scale
    • Ensure that products reach the correct destination
    • JDE updated and matches indent report and Connect
    • Accurate and timely clearing instructions and documentation provided to freight clearing company/agent.
    • Indents accurately costed and receipted on the system after arrival
    • Oversees invoices matched to the costing.
    • Manage the local production collection and delivery process
    • Order and manage the bulk goods import process for local production as per the demand plan
    • Ensure Original Certificates of Age/CRT’s are sent to the warehouse prior to arrival of shipment

    Manage and facilitate deployment process

    • Purchase order generated in accordance with the supply plan per region
    • Pricing of stock/POS checked against supplier price list before order is sent to the supplier
    • Arrange for Collection and Delivery of stock/POS from local supply sources to all warehouses (primary and secondary)
    • Transport invoice manually checked against costing.
    • Supplier and transporter invoices with PO and GRN provided to creditors.
    • Stock costed and receipted on the system.

    Analysis and reporting of stock availability

    • Monitor stock availability in Primary Warehouses to understand and influence the impact on current and future imports.
    • Offer suggestions and alternatives to the plan to maximise efficiencies.
    • Liaise with individual responsible of controlling bond activities regarding XDP’s.

    Regulatory Compliance

    • Liaise with Clearing Agent specialist to ensure compliance is maintained
    • Liaise with freight forwarder, clearing agents and warehouses on compliance issues.
    • Assist in ensuring that logistics and warehousing activities are within Customs and DAFF regulations.
    • Products comply with government regulations

    Reporting on non-conformance

    • OI report emailed daily with internal stakeholders to provide visibility on incoming containers
    • Daily report shared with the regional warehouses to manage incoming containers
    • Weekly Stock alignment report shared with internal stakeholders to provide visibility on constraint sku’s.
    • Weekly bulk report shared with KWV to provide visibility on incoming tanks
    • Update on Direct Drop Shipments
    • Ad Hoc reporting on Inbound/Import issues related to: Freight Forwarders, Brand Companies and Clearing Agent
    • Productive relationships with internal and external stakeholders maintained
    • Liaise with brand companies
    • Deliveries made in favourable time frames.
    • Participate in monthly Supply Review meetings
    • Report any non-conformance to existing SLA’s
    • Adhere to existing agreed SLA’s with Brand Companies
    • Liaise with clearing agents
    • Attend monthly meetings held with clearing agent
    • Ensure adherence to agreed KPI’s and provide monthly commentary on no-adherence to KPI’s.

    Knowledge, Skills and Attributes: 

    • Functional and Technical Competencies:
    • Freight Management Sea/Air/Road, Import/Export Procedures, Warehouse/Delivery, Pipeline Concept and Operations, Government import regulations
    • FGI/SKU Management, IT, Company and Product Knowledge, Operational Policy, and Procedures
    • Behavioural Competencies:
    • Leading and Developing Others, Building and Maintaining Collaborative Relationships, Teamwork, Team Culture, Quality Orientation, Influencing Skills, Planning and Organizing, Commercial Awareness, Problem Solving, Attention to detail

    Qualifications and Experience:

    • National Diploma in Supply Chain and inventory management or similar
    • 2-3 years relevant experience in a Supply Chain, Imports Sea & Air, Exports, Inventory Management, Logistics and Replenishment role in a FMCG environment

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  • Manager – Subsea Project Management MTN Global Connect at MTN October, 2023

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  • Manager – Technical Accounting Reporting Consolidation MTN Global Connect at MTN October, 2023

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  • Manager – SME Cloud Enterprise Business Unit at MTN October, 2023

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    Key Tasks: 

    Driving Profitable growth for MTN Business

    • Fully accountable for delivery of product revenue, profit, and product-related customer satisfaction.
    • Own, define, document, and agree, with key stakeholders, a product plan that identifies the market landscape, product scope and performance, objectives and strategy, the customer experience, growth plan and roadmap for Italy that works within the context of the global portfolio.
    • Create and own market requirements specifications and business cases for the product (s). Responsible for taking services through the MTN Product Development Process.
    • Accountable for product lifecycle management. This includes product performance management, maintaining high calibre group product collateral and training materials, product marketing and PR activities, product innovation and rationalisation.
    • Managing key stakeholders in MTN (Segment, Marketing, Technology etc.).
    • Accountable for product-related costs (capex and Opex) and their impact on competitiveness. 

    Ensuring a Culture of Operational Excellence

    • Understanding client’s strategic business plans, key performance indicators, and decisions and how they create ICT opportunities.
    • Understanding the clients’ strategic partners and landscape to identify opportunities. 
    • Analysing industry competition and market needs

    Accurate Planning and forecasting

    • Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
    • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
    • Recommend ways to exploit new opportunities to grow the business further.
    • Provide input into the fine tuning of processes, systems, and support in line with changing work practices.

    Cloud Marketplace

    • Accountable for managing design, launch and management of the Marketplace
    • Manage leading edge enterprise services business models and highly technical environments and cross-functional teams including partners, our large enterprise customers, and technology providers
    • Develop the commercial deal, contracts and business cases for the Product and Service Categories
    • Manage the Marketplace delivery including identifying and prioritising candidate Categories, build the differentiating offering / proposition and
    • Management and evolution of the Marketplace Agile and innovation processes and Ideation methodology for gathering requirements
    • Ensure alignment with the broader MTN commercial strategy, architecture, and services
    • Ensuring financial integrity and sustainability of the Marketplace platform
    • Accountable for alignment with MTN Group strategy and platforms
    • Manage the budget
    • Management of the public communications strategy for the Market place

    Ensuring appropriate governance and Quality Control measures; 

    • Utilize sound practices that comply with best practice, legislation, or other regulations / parameters / guidelines.
    • Maintain quality standards that will enhance the customer experience and cost efficiency.
    • Work consistently according to standard operating procedures.
    • Analyse situations and take necessary action to ensure quality is maintained.
    • Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards

    Independent thought and Judgment: 

    • Good commercial acumen 
    • Make decisions to drive immediate response times 
    • Prioritization of work. 
    • Goodwill credits within procedure and delegation of authority 
    • Evaluating credits and debits validity and allocating credit and debit value.
    • Dissemination of information. 
    • Improvement of processes and procedures 
    • Personal presentation in line with company image 

    QUALIFICATIONS

    Education:

    • Minimum of 3-year degree/diploma in ICT/Commerce or related
    • Cloud Certification with, at least one, global hyperscalers 

    Experience:

    • 5+ years’ experience in Cloud Product Management with a proven record of successfully launching products and solutions from cloud hyperscalers (Microsoft/AWS/Google/Huawei) and top ISVs.
    • Experience in launching and/or managing a cloud marketplace 
    • Experience in working with external partners in collaborative development

    Click Here To Apply

  • Team Leader – Planning and Optimisation Technology Information at MTN

    RESPONSIBILITIES

    Key Performance Areas

    Task Complexity:

    Strategy Development

    Support development of Radio Network strategies and key technology projects
    Support translation of the network and radio strategies into both long range and near term plans and drive the execution of these plans within the regional teams
    Support HO with regional access network controller node as well as Site Capacity planning to ensure the nodes’ provision for sufficient capacity and support future technologies and features as well as marketing initiatives within budget constraints
    Assist and support a regional training and development strategy for regional Planning team members.
    Support development of regional strategy for network roll-out as well as quality improvements
    Escalate and advise on proposals for MSP improvements

    Planning & Delivery:

    Produce detailed and comprehensive designs for regional radio network planning with consideration of the requirements of radio optimisation
    Ensure implementation of regional radio network planning and optimisation support plans are carried out fully and integration into the live network
    Align planning with other functions
    Research, investigate, test and evaluate and implement all technologies, features and processes which will result in improvement of the quality of the network and without compromising its profitability. This could be in the form of direct involvement and/or strategic support.
    Forecast traffic and capacity requirements against organic as well as forecasted Network Requirements
    Translate high level plan to low level design as well as specify detailed configuration setting of design
    Identify geographical location for equipment to be installed: Planning the growth of the radio network considering general engineering principles, analysis & interpretation of network statistics, geolocated coverage and quality statistics, knowledge of market requirements & profitability
    Planning of Radio sites: (including but not limited to 2G/3G/4G and Wifi)
    Achieve most effective design of RF installation to satisfy the demands of the market while delivering satisfactory return on investment
    Consider cost of installation, market requirements and expected traffic, environmental management legislation and knowledge of the existing radio access network
    Specify hardware/software requirements in advance for implementation
    Specify testing requirements and ensure testing by relevant parties
    Evaluate site integration process for sites as well as support Site Acceptance
    Ensure that routine performance of network audits is done i.e. drive testing, configuration audits, etc
    Assist in testing and approval of any new equipment to be used in the radio network
    Responsible for the Radio Parameters of the live network (2G/3G/$g…) and the integrity thereof.
    Testing and monitoring network performance
    Ensure quality is of high priority in planning and execution of projects in what both the MSP (Managed services provider) as well as Planning Teams do
    Control the regional management of WLA (Working Level Agreements) and ensure that the SLA (Service level agreements) is applied between internal and MSP
    Interact and act as go-between various departments i.e. Planning and Optimisation, MSP and Complaints centre/ Customer services. P10
    Obtain special event warnings/notifications and plan accordingly – and early MSP warning
    Arrange Special event monitoring (if required).
    Ensure projects are prioritised in accordance with MSP, Marketing, Healthindex impact, Complaints (VIP) feedback/input, etc.
    Maintain sufficient Radio Capacity Headroom; perform own Capacity dimensioning as well as MSP vendor Capacity suggestion vetting
    Ensure proper Capacity execution management and PM (Project Management) interaction (MTN and any other Operator (i.e. Project Green)) – upgrades and sites; prioritisation; escalate if required
    Monitor Enforcement of focus on customer complaints and perform as the Regional Complaints Radio P&O SPOC – crucial team keeps a close tab on customer experience
    Development of 3G & 4G technologies to alleviate MTN’s 2G technology utilization and Spectrum load.

    Network Optimisation & Performance:

    Strengthen the Network. This includes Primary and Secondary KPI’s, Worst performing cells and Data and Network Discrepancies as well coverage improvement through Automatic Cell Planning (ACP)
    Provide continuous improvement from the radio department and feedback to confirm that plans meet objectives
    Monitor worst cells for the RAN 2G/3G/4G, and escalate for relevant short term (optimisation) as well as long term (planning) resolution
    Escalate network performance impacting issues with Operations dept (REs, HLS, DCG, CNO, BSS), MSP and HQ
    Review of design and drive optimisation changes
    Suggest/ vet best radio network parameters for 2G/3G network to deploy
    Ensure the integrity of cell parameters within the 2G/3G network
    Ensure that network quality is monitored on a continual basis and service levels remain within the predefined KPI’s
    Ensure guidance, assistance and high level support to Radio Planning and Optimisation Engineers on Radio network optimisation and performance issues as well as support in resolution of end-to-end network issues
    Solving network problems through knowledge-sharing, experience in radio network design and operation, detailed knowledge of Radio system design and principles, as well as vendor specific operations
    Providing guidance to aid the performance, growth and career development of those in the team
    Analyse areas for improvement; identify possible solutions for improvement and escalate; provide inputs for improvement strategies
    Assist with Area, Specific KPI improvement Prioritisation, and SLA revision formulation.
    Assist in Device technology migration strategies and ensure radio network readiness
    Ensure all team initiatives and decisions align towards Perfect-10 customer experience and are in the best interest of MTN.

    Communication and co-ordination

    Communicate plans and integrate feedback
    Co-operate with and support other network group and departments at all levels (e.g. Property, Maintenance, SMC, etc.)
    Cooperate with other Business Unit departments within MTN and external parties (e.g. Telkom and external software development houses such as Arieso, TEOCO)
    Interface with Project Management and attend project management meetings to align site, Node as well as other project delivery to requirements.
    Interface with vendors for various issues impacting the planning and optimisation tasks (e.g. Ericsson, Huawei etc)
    Ensure co-ordination of radio optimisation and its implementation with those of core and transmission
    Interfacing with MTN clients, e.g. landlords – presenting proposals on site builds, VIPs, Corporate and general customers when required
    Co-operate and communicate regularly through meetings with vendors and ensure daily MSP interaction
    Report on plans, status reviews and change approvals
    Ensure measures for Site Requirement qualifications are in place, functional and applied.
    Assist with the coordination and resolution of customer complaints across Various Teams ie NQC, MSP, etc.
    Interface with the HQ based MSP governance teams.
    Ensure sufficient and appropriate regional based drive testing/ field visits to assure better understanding in site planning.
    Ensure support tools function or escalate with constructive support if this is not the case.

    Financial Management:

    Support RH and HO in ensuring regional network budgets are optimised for investment where necessary
    Continuously strive to identify and eliminate non-contributory expenditure
    Ensure sites deployed provide maximum ROI
    Continuously strive to identify and eliminate non-contributory expenditure
    Identify low ROI areas and assist marketing and other initiatives to support ROI improvement

    Technology Competencies:

    Very good knowledge of radio network planning & optimisation techniques
    Very good understanding of radio network planning tools
    Profound understanding of the Radio Network planning process
    Very good understanding of the frequency planning and refarming process
    Understand drive test tools well
    Very good knowledge of radio technology including GSM,UMTS, LTE and Wifi
    Detailed knowledge of Radio system design and principles, the Logical and Physical layers of radio interface and RF propagation principles
    Good understanding of the operational level of the BSS, RNS including UTRAN and eUTRAN and Wifi access networks
    Understanding of wider trends in the international and local telecoms industry, incl. latest technological and market developments in relation to all aspects of Network Planning and Optimisation as well as offload of 2G to 2G/4G and Wifi

    QUALIFICATIONS

    Education:

    Minimum of 3 year degree/diploma in BSc Electric/Electronic Engineering
    Fluent in English and language of country preferable

    Experience:

    Minimum of 3 years’ experience in Radio Planning & Optimisation. GSM and/or UMTS experience is a prerequisite
    Experience in supervising others

    Click Here To Apply

  • Senior Manager – Bill to Cash MTN Global Connect at MTN

    Key Deliverables:

    The Senior Manager: Bill to Cash will be accountable to achieve the following objectives:

    Assume a financial leadership role at Bayobab responsible for the billing to cash management cycle, including leading the automation and transformation initiatives to drive efficiency and agility for the finance function.
    Manage the finance operations of the mobile, fixed and fibreCo wholesale function including the monthly invoicing, dispute management, review of various reconciliations and performance reports, accounts receivable, collections and credit management.
    Ensure the collections process is followed with regards to overdue payments in line with the credit policy, arranging payment plans to achieve target of recoveries as per the KPI’s.
    Lead and drive the cashflow optimization program.
    Review monthly performance and processes which may affect the company’s ability to identify, monitor or collect revenue (new system implementations/upgrades, new product roll outs, etc.) and provide feedback to senior management.
    Maintain a high standard of the control environment (including segregation of duties, supervision and review) and ensure compliance to governance protocols and policies (committee approvals, DoA, process etc).
    Forecast cash flows from the wholesale business and ensure that the cash flow is well managed in terms of inflows.
    Review investigation reports on identified error or leakage to determine the revenue leakage root cause and further discuss with the related department for further investigation or corrections.
    Review monthly financial performance reports against KPIs and provide feedback to senior management.
    Monitor and proactively advise on financial risk evaluation and mitigation measures, in conjunction with the risk and compliance function.
    Provide insights on cost and revenue leadership initiatives including resource allocations.
    Interaction with senior management on various finance matters relating to the finance operations.
    Participate in the wholesale business review meetings and provide updates.
    Management of the internal and external auditors for timely delivery of the audit requirements and opinions.
    Provide leading practice insights for financial performance improvements and value-driving actions.
    Support senior management in preparing various presentations and regular meetings with functional heads to drive performance.
    Continuous collaboration and active engagement with group cross functions, Opco finance, business finance and commercial teams.
    Recruit and evaluate staff ensuring appropriate skills are brought into the finance department.
    Ensure appropriate skills development through training, mentoring and coaching.
    Set clear objectives and manage performance of the finance team.
    Leading and motivating employees.

    Role Deliverables:

    Bill to Cash Management.
    Automation for efficiencies.
    Cashflow optimisation.
    Integrity of financial data and reporting.
    Financial governance and compliance with Group financial processes, policies and procedures.

    Job Requirements:

    Education:

    Qualified CA, ACCA.
    Minimum 4-year bachelor's degree in finance, Commerce.
    MBA would be advantageous.

    Experience:

    5 years’ managerial experience in leading a Bill to Cash function of a large multinational company.
    5 years post article experience, preferably in a telecoms environment.
    Previous audit experience at an audit firm is advantageous.
    Experience in managing a high performing team.
    Experience in Oracle ERP, ARCS.

    Click Here To Apply