Tag: South Africa

Job Description

• At Mr Price, we are dedicated to creating a seamless and efficient supply chain that drives our business forward. We are looking for a dynamic and detail-oriented Supplier Enablement Partner to join our team and help us achieve our goals.

Responsibilities

Supplier Enablement:

• Working with key stakeholders to collect and review supplier information for onboarding to ensure Mr Price requirements and certifications are aligned with.
• Provide ongoing support to both stakeholders and suppliers. 
• Drive enablement processes that creates maximum benefits for both buyers and suppliers by Training, Trouble shooting and support

Processing Expenses to be Paid to 3rd Parties

• Prepare and action Invoices for processing with Finance 
• Prepare and action rebates received from 3rd parties.   
• Prepare and action credit notes from suppliers

Qualifications

• BCom Supply Chain/ Finance                                                
• 3 – 4 years’ experience in a similar role
• Supply Chain procurement, advanced excel, analytical, organizational and communication skills, problem solving & negotiation skills            

Job Description

• The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

Responsibilities

• Effectively respond to all requests and queries from customers 
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence 
• Ensure quality, friendly, consistent interaction when dealing with customers.
• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.  

What’s in it for you? 

• Achieve your targets and enjoy amazing commission and incentives  
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs  

Qualifications

• Grade 12 
• 2-3 years customer care experience within a call centre environment 
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal).

Job Description

• Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.          

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, and returns.

Sales Growth & Profitability:

• Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.              

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.

Qualifications

• Grade 12
• 3 Years’ of  Store or Assistant Store Management experience preferably in a similar style of retail store.
• Sales & service management.
• Budgeting.
• You are proficient in MS Office 
• Communication skills.
• Retail trade.
• Brand, customer & product understanding. 

Job Description

• Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, and returns.

Sales Growth & Profitability:

• Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.              

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.                                        

Qualifications

• Grade 12
• 3 Years’ of  Store or Assistant Store Management experience preferably in a similar style of retail store.
• Sales & service management.
• Budgeting.
• You are proficient in MS Office 
• Communication skills.
• Retail trade.
• Brand, customer & product understanding. 

Job Description

• We are looking for a creative and detail orientated Social Media Manager with strong communication and collaboration skills to join our dynamic marketing team. The ideal candidate will be responsible for executing our social media strategy to enhance our online presence, engage with our audience, and drive brand awareness.

Responsibilities

• Execute the social media strategy for both audience segments (Adults and Kids).
• Manage all content planning and execution, ensuring alignment with marketing objectives and adherence to deadlines.
• Compile social briefs and content plans.
• Work alongside the required stakeholders to ensure the execution of the social media strategy
• Respond to current trends and coordinate with various teams to execute reactive content
• Critically review and analyze all social content, including creative and copy
• Manage customer enquiries and ensure the correct processes are followed
• Report on monthly, seasonal, and annual content performances across adults and kids.
• Provide key learnings and insights to contribute to social strategy
• Mentor and guide junior social media team on day to day tasks

Qualifications

• 2 – 3 Years’ experience as a social media manager, with proven experience in mentoring a team
• Bachelor’s degree in marketing, communications, public relations, journalism, or a related field
• Additional certifications in social media management, digital marketing, or analytics are a plus.
• Experience in managing content planning and execution for a variety of brands/companies
• Strong skills in copywriting, graphic design, and video editing with a keen creative eye and previous experience in content creation
• A portfolio showcasing successful social media campaigns and creative content
• Proficiency in social media editing tools
• Proficiency in social listening tools
• Ability to interpret social media metrics and adjust strategies accordingly.
• Up to date with social media trends and the ability to respond quickly to them.
• Understanding of SEO principles.

Job Description

• Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!
• As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.  
• Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                               

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.     

What’s in it for you

• Achieve your targets and enjoy uncapped incentives
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares. 
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Qualifications

Education:

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry 
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.

Job Description

• Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.                               

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping. 
• Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.

Risk Management:

• Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.               

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.                               

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.                                                                                                    

Qualifications

• NQF level 4 (Grade 12) or equivalent.
• 3 Years’ Experience in Retail (Management Experience Advantageous).
• Understanding of Sales & Service Management.
• Budgeting Skills.
• Computer Literate.
• Good Communication Skills
• Understanding of Retail Trade.
• Brand, customer service , cellular, mobile, new accounts, and insurance product understanding.

Job Description

• Ready, set, design! We’re looking for a Apparel Graphic Designer to join our Trend & Design team and help us drive the latest sports fashion trends at Mr Price Sport. As a key player in our design process, you’ll conceptualize and create captivating artwork designs for our sports apparel, footwear, and equipment ranges.

Responsibilities

Developing Ranges

• Under the supervision and guidance of the Buyer, conceptualise, plan and develop new styles and/or upgrade existing styles according to the approved seasonal strategy, based on trends and customer demand in order to provide our customers with the wanted product. 
• Compile supplier tech packs containing detailed information on the relevant product so that the supplier can provide costings and execute.
• Assist in print and colour approvals.
• Assist in the preparation of marketing briefs, merch mags (VM), inspiration and boards.
• Update packaging, labelling and branding in accordance to seasonal strategies.
• Build design libraries and templates to assist through range builds. ”                                          

Current Trade Analysis

• Monitor current trade and analyse performance of product in order to identify design opportunities in upcoming seasons (brothers and sisters).
• Conduct store visits in order to ensure that product and in store execution is as per briefs.  “

Trend Research & Product Development

• Conduct competitor shops using local retailers as well as online resource to stay abreast of current trends in fashion and to present to buyer/s with findings on print colour, fabrications, category calls and newness in order to apply learnings to designs.
• Unleash your creativity and passion for sports fashion! Apply now and become part of our winning team

Qualifications

• Degree or Diploma in Fashion Design, Clothing Technology, Graphic Design                             
• 2 – 5 years clothing design                                                                            
• Product or garment construction; Photoshop, Illustrator and InDesign CS5; time management; Communication Skills; Presentation Skills