Tag: South Africa
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International Contact Center Agent (UK) at Mango5 April, 2025
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services. Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always…
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International Contact Center Agent (UK)
Requirements:
Min Entry Level Experience:
- Customer Service: 1 year
- Experience working with UK/USA clients
- Contact Centre Experience: 1 year
- Experience working in a KPA/Target driven environment
- No Criminal Record
Qualifications:
Key Roles/Duties:
- Answering a variety of incoming calls promptly, delivering a professional and efficient service
- The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
- Performing administrative functions associated with booking appointments and dealing with and resolving queries.
- Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
- Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
- Re-arrange patient appointments within set KPIs/SLAs
- To provide non-clinical advice about clinic appointments and preparation
- To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
- Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring
Method of Application
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Dangerous Goods/AVSEC Instructor (JHB) at FlySafair
Description
Conduct Ground training for Dangerous Goods (DG), Aviation Security (AVSEC) and Weight and Balance (W&B);
Prepare training rooms and ensure that training material is readily available;
Facilitate training sessions in classroom and virtual formats in line with the training manual and updated training material;
Monitor, support and provide trainees with individual feedback to assist their developmental journey;
Complete and distribute training documents and records in line with regulations and procedures;
Develop high standards of training material in line with company policies, procedures, industry regulations, governing bodies and best practice methodology;
Assist seniors in addressing learning challenges, instruction problems, and new educational needs;
Identify opportunities for improvement to training delivery and trainee experience;
Identify training needs in line with organisational requirement;
Stay up to date with relevant regulations, notices, directives, SOPs and policies;
Conduct on-the-job training for employees;
Support seniors with audit preparations.Requirements
Grade 12 (Essential);
Current SACAA instructor certification in relevant field (SMS, AVSEC, Cabin Crew, DG, W&B) (Essential);
Successful completion of Train the Trainer and Assessor, moderator, coaching and mentoring, auditor certifications (Essential);
Diploma/ Degree in education/ training or related qualification (Desirable);
2 years of flying experience with demonstrated advanced proficiency in the relevant field (DG/ AVSEC/SMS/W&B) (Essential);
Willing to travel;
Sound knowledge of MS Excel, MS word and MS Outlook (Essential);
Knowledge of relevant CATs and CARs regulations;
Knowledge of SACAA regulations, and company policies (Essential);
Knowledge of Standard Operating Procedures (Essential);
Knowledge of educational and training techniques and methods (Essential).
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Admin Manager (Hinterland) at Senwes
Responsibilities:
Manage, control and monitor administration reports from SAP system.
Resolve queries from internal or external clients.
Authorisation and reconciliation of credit notes.
Evaluate requests according to policies and procedures.
Submit credit notes with relevant report.
Manage administration of stock control processes.
Manage all registers and expiry registers.
Generate stock related reports from system.
Prepare and process stock control register and sheets on system.
Coordinate and process employee information.
Inform staff about desired outcomes in terms of goals and objectives.
Manage administration staff working schedules.Requirements:
Relevant post-matric qualification.
At least 3-5 years relevant experience in a retail administrative environment. 2 years must be as in a supervisory administrative position.
Candidates with SAP knowledge will receive preference.
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Engineer In Training (EIT) at Senwes
Responsibilities:
Project Management
Facilitate and lead investigations and site audits of projects identified by line manager.
Reporting on the technical and financial feasibility of prosed projects, including various possibilities of execution in terms of the solution.
Assisting in BOQ preparation and facilitating procurement processes.
Overseeing project execution and ensuring technical accuracy according to discipline of expertise.
Assisting discipline engineer and/or engineering manager with project inspections and project close-out.Technical specifications development and data analysis
Facilitate and lead investigations and site audits of projects identified by line manager.
Reporting on the technical and financial feasibility of prosed projects, including various possibilities of execution in terms of the solution.
Assisting in BOQ preparation and facilitating procurement processes.
Overseeing project execution and ensuring technical accuracy according to discipline of expertise.
Assisting discipline engineer and/or engineering manager with project inspections and project close-out.Technical design
Utilising theoretical knowledge to design various discipline-specific systems or components that can be beneficial to the Senwes group.
Execute engineering design work on systems and components that can be implemented and installed by internal or external contractors.
Utilise software such as CAD or other analysis suites to verify and communicate design work.Reporting and Administration
Reporting on project progress.
Assisting line manager with month report writing.
Effective and frequent communication and feedback in terms of tasks performed.
Executing tasks with the necessary due diligence in terms of health and safety in mind.Requirements
Bachelor’s degree in mechanical, Electrical or Civil Engineering, or a related field
No formal work experience is required other than vacation work done during studies
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Mechanisation Clerk at Senwes
Responsibilities of the Job
Process and validate credit notes from various platforms (John Deere, Falcon, RovicLeers, Construction & Forestry).
Perform reconciliations of claims, inspection control, and cash accounts.
Manage and correct cash account entries across branches.
Compile and verify commission reports for technical staff and managers.
Support and maintain EQUIP system data and assist users.
Manage ACS client accounts, tax invoices, and payment tracking.
Raise and monitor POs, track payments, and handle related admin and vendor queries.
Assist departments such as HR and SHEQ with procurement and financial admin.Requirements
National Senior Certificate
3 to 5 years administrative experience (preferably in a technical/workshop environment)
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Office Administrator & Personal Assistant at Senwes April, 2025
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
DUTIES AND RESPONSIBILITIES:
Executive Support & Administration
- Provide high-level administrative assistance to the Managing Director and senior management.
- Manage diaries, meetings, travel arrangements, and logistics.
- Prepare agendas, take minutes, and follow up on action items.
- Assist in preparing presentations, reports, and official documents.
- Process quotations, invoices, and administrative tasks via SAP Business1.
Internal Communication
- Draft, proofread, and distribute internal communications and announcements.
- Maintain and manage internal communication platforms (e.g., WhatsApp).
- Liaise with departments to ensure consistent company-wide communication.
- Organise internal events and staff briefings.
- Act as culture ambassador and drive culture committee initiatives.
Office & Facilities Management
- Oversee the use and maintenance of office and meeting spaces.
- Coordinate boardroom bookings, refreshments, and video conferencing setups.
- Manage office supplies and vendor relationships.
Personnel & Staff Engagement
- Support HR with maintaining personnel records and internal communications.
- Coordinate employee-related meetings, events, and initiatives.
- Maintain the staff directory and oversee long-service award admin.
- Help organise team-building activities and employee training sessions.
Reception & Telecommunication
- Manage calls, emails, and visitor reception with professionalism.
- Route inquiries appropriately and ensure efficient follow-up.
- Maintain a welcoming, well-kept reception area.
- Keep contact lists updated and assist with stakeholder communication.
Requirements
- Nasional Senior Certificate
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Working knowledge of SAP Business One (SAP B1)
- Proven experience as a Personal Assistant to senior management or Executive Assistant
- Strong communication and interpersonal skills
- Excellent planning, time management, and multitasking abilities
- High attention to detail and strong organisational skills
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Head: Central Administration at Senwes April, 2025
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Analyse current business models (includes evaluation, benchmarking and implementation).
- Analyse current division strategy, business model and component (s)Design and realign division strategy and accompanying business model and component levels to comply to Best Practice standards and procedures
- Analyse, propose and implement best practice business model.
- Determine which structures within the division can be re-designed to reduce cost and/or enhance profit.
- Influence structural optimisation for the Senwes Group.
- Setup and implement a Central Admin long term Strategy with focus on automation and improved customer services.
Responsible for establishment and continuous improvement of the control environment and systems.
- Develop and design continuous auditing reports and exception reports in low control environments
- Conduct trend analysis on exceptions
- Implement measures that allow benchmarking of controls, procedures and systems.
- Identify inefficiencies.
- Conduct continuous evaluation of control environment
- Oversee transaction testing
- Conduct continuous evaluation of processes and controls
- Initiate and implement best practice control environment for all the Central Admin departments including, Creditors, Payroll, Fleet, Procurement, Municipal accounts and Carwash.
Responsible for implementation of cost savings and profit enhancing initiatives
- Structure and systems optimisations.
- Evaluation of large cost components.
- Change management.
- Conducting post-implementation Investigations regarding initiatives implemented
- Institute market-driven services that keep Creditors, Procurement and Fleet departments competitive by making periodic assessments of the cost competitiveness and service delivery.
- Initiate through the innovative use of skills, knowledge, technology, a dynamic team approach automated business services to achieve cost savings and effectiveness.
Project Management and improvement of Customer Services across the Senwes Group and all external stakeholders.
- Present research, best practice and conceptual models to Executive management.
- Manage improving Customer Services process by improving the level of service and efficiency of work by using and applying future technology and innovations working as a team, finding solutions together for all challenges.
- Accepting responsibly turning decisions into action.
- Setting up an implementation plan upon approval and implementation as team while managing ‘Change Management Process’.
- Leading the implementation team to successfully implement new strategy, models and business processes.
Employee Development and management.
- Identify development opportunities of direct reports.
- Develop direct reports according to individual development plans.
- Demonstrate balanced leadership.
- Achieve strategic goals for all employees through innovative use of skill, knowledge, technology and a dynamic team approach and effective communication
- Manage performance of employees.
- Develop and manage succession plan/ personal development plan of employees.
Responsible for full Payroll, Fleet, Creditors & Procurement functions of the Group.
- Responsible for full management of 5 department function inside the Senwes Corporate structure Group.
- Analyse, propose and implement best practice in complete Payroll, Fleet, Creditors, Municipal accounts and Procurement processes.
- Liaise with Group Finance regarding the management of tax compliance on payroll and Creditors Matter related matters.
- Lead Central Administration to provide effective, quality customer service by maintaining personal integrity and accountability.
Requirements
Qualifications: Qualified CA(SA).
Requirements (South Africa): Minimum 5 years finance related experience. Candidates with managerial experience will receive preference.
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Patronage Specialist at Zeitz Museum Of Contemporary Art Africa April, 2025
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Job Summary
- The Patronage Specialist supports the Museum Patronage Manager in executing the museum’s patronage strategy through sponsorships, partnerships, corporate engagement, membership growth, and special projects. Collaborating with cross-functional teams, the role focuses on activating strategic initiatives, managing stakeholder engagement, and enhancing revenue generation to support the museum’s sustainability and impact.
Sponsorships, Collaborations & Strategic Partnership
- Collaboration of Fundraising Efforts: Support the Museum Patronage Manager with fundraising campaigns and initiatives.
- Plan Engagement Events: Implement an annual programme of events for members, sponsors, patrons, and donors, aligned with marketing goals.
- Build Strategic Relationships: Network to support the museum’s funding strategy and cultivate new prospects.
- Grow Supporter Pipeline: Identify and engage new patrons, donors, and sponsors to drive long-term support and maintain regular communication and engagement with key supporters.
- Lead Sponsorship Strategy: Develop and implement corporate sponsorship plans in line with museum objectives.
- Deliver Activations & Partnerships: Ensure smooth execution of sponsorship activations and fulfilment of partnership agreements.
- Enable Cross-Functional Integration: Coordinate with internal teams to embed sponsor and partner initiatives across exhibitions and programmes.
Corporates and Membership
- Fundraising Support: Assist in executing fundraising campaigns and initiatives.
- Event Planning: Deliver a year-round calendar of member, sponsor, and donor events.
- Relationship Building: Network and engagement to strengthen the museum’s funding base.
- Pipeline Development: Identify and nurture new patrons, donors, and sponsors.
- Stakeholder Management: Maintain regular engagement with key supporters.
- Sponsorship Strategy: Develop and manage corporate sponsorships and partnerships.
- Activation Delivery: Oversee smooth execution of sponsorship benefits.
- Team Collaboration: Work across departments to integrate sponsor initiatives into programmes.
Special Projects and Activations
- Cultivate Membership Growth: Engage existing members to encourage deeper support and philanthropic giving.
- Support Corporate Membership Planning: Assist in developing and executing the corporate membership programme.
- Set and Drive Funding Goals: Collaborate on setting corporate funding targets and achieving strategic objectives.
- Lead Corporate Engagement: Champion the corporate membership programme and onboard new partners.
- Steward Key Relationships: Build and maintain relationships with potential corporate members and stakeholders.
- Deliver Member Benefits: Oversee access, event invitations, and other benefits for members.
Communications and Reporting
- Budget Support: Assist the Patronage Manager in tracking the annual patronage budget.
- Marketing Collaboration: Develop and execute marketing plans for the membership programme in partnership with the comms team.
- Promote Patronage Initiatives: Lead creation and delivery of campaign collateral and communications across platforms.
- Content Creation: Produce and manage monthly member newsletters, from content to distribution.
- Internal & External Engagement: Identify engagement opportunities and promote membership programmes across departments and public audiences.
- Performance Tracking: Monitor and report on sponsorship and partnership success, using data to improve strategies and show impact.
Management and Operations
- Database Oversight: Manage the membership and patron database with support from the Patronage Coordinator.
- Brand-Aligned Communication: Ensure all communications reflect Zeitz MOCAA’s tone and standards, in collaboration with the comms team.
- Tailored Newsletters: Create newsletters for various funder segments.
- CRM Management: Lead the implementation and maintenance of CRM and membership systems.
- Invoicing Coordination: Oversee member invoicing processes in partnership with the Patronage Coordinator and relevant internal teams.
Person specification
What you’ll need to be successful in the role:
- 3-year bachelor’s degree or diploma or relevant equivalent NQF level
- Minimum of 3 years of work experience in related field with management experience
- Soliciting funds through corporates, donors, sponsorships, patrons, and philanthropy
- Database management experience
- Highly personable
- Strong ability to engage and influence at senior levels
- Strong organisational skills with ability to priorities and manage multiple tasks and responsibilities, with project and time management skills
- Excellent research, writing, editing, proofreading, and verbal communication skills
- Negotiation skills and ability to build productive business relationships and close sales or conversions
- Strong computer skills, particularly in MS Word & Excel for reporting and analysis.
- Good skills of utilization of information systems to support fund-raising activities
- Ability to manage confidential records and sensitive donor information with discretion and confidentiality
- Proven track record of stakeholder engagement skills
- Ability to lead and manage a team at this level
- Attention to detail and strong follow-up
- Ability to effectively prioritise, multitask and coordinate a high level of activity under a variety of conditions and constraints and completion within deadlines