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Job Summary:
- They are responsible for managing the store staff, achieving sales targets, ensuring customer satisfaction, and maintaining efficient store operations.
- The Store Branch Manager is also accountable for inventory management, implementing marketing strategies, and maximizing profitability.
Key Responsibilities:
Store Operations Management:
- Ensure smooth day-to-day operations of the store branch.
- Supervise and train store staff on company policies, procedures, and customer service standards.
- Monitor store activities, such as stock management, cash handling, and security procedures.
- Maintain a clean and organized store environment.
Sales and Customer Service:
- Develop and implement strategies to achieve sales targets and maximize store revenue.
- Monitor sales performance and provide guidance and support to the sales team.
- Ensure excellent customer service standards are maintained.
- Address customer complaints or concerns in a timely and satisfactory manner.
Inventory Management:
- Oversee inventory control processes, including stock ordering, receiving, and replenishment.
- Conduct regular stock audits to minimize discrepancies and ensure accurate inventory records.
- Analyze sales data to determine product demand and optimize stock levels.
- Coordinate with suppliers to ensure timely delivery of goods and resolve any supply chain issues.
Staff Management:
- Recruit, train, and supervise store staff, including sales associates, cashiers, and support personnel.
- Set performance targets, provide regular feedback, and conduct performance evaluations.
- Foster a positive work environment that promotes teamwork, motivation, and employee engagement.
- Implement training programs to enhance staff product knowledge and customer service skills.
Marketing and Promotions:
- Collaborate with the marketing team to develop and execute marketing strategies and promotional campaigns.
- Monitor market trends, competitor activities, and customer preferences to identify opportunities for growth.
- Ensure effective merchandising and product placement to optimize sales and attract customers.
Financial Management:
- Prepare and manage the store budget, including sales forecasts, expenses, and profitability.
- Monitor and analyze financial reports, such as sales figures, expenses, and inventory costs.
- Identify areas for cost optimization and implement measures to improve store profitability.
- Ensure compliance with financial and accounting policies and procedures.
Qualifications and Skills:
- Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
- Proven experience in a managerial role within the SUPERMARKET MANAGEMENT SECTOR
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of retail operations and customer service principles.
- Proficient in using inventory management software and point-of-sale (POS) systems.
- Analytical mindset with the ability to interpret sales data and financial reports.
- Results-oriented with a focus on achieving sales targets and driving business growth.
- Strong problem-solving and decision-making skills.
- Flexibility to work in a fast-paced and dynamic environment.
