Tag: EEDC

By Ovat Abeng

A suspected vandal of the Enugu Electricity Distribution Company PLC (EEDC) property has been electrocuted in Enugu State.

The Head of Corporate Communications, EEDC, Mr. Emeka Ezeh, who made this known in a release issued to newsmen on Friday, described the incident as tragic and very unfortunate.

He said the  lifeless body of  the yet to be identified vandal suspect was found within the space of a distribution transformer belonging to the EEDC, located around Missionary Avenue, Coal Camp, Enugu on Friday morning.

According to him, from all indications, it is presumed that power supply must have been restored while the deceased was cutting the armoured cables, which resulted in him being electrocuted.

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Ezeh lamented the increasing rate at which vandals attack electricity installations within EEDC’s network daily. This is a development that has adversely impacted not just the quality of service to its customers but also its revenue.

He further said that vandalism has been a big challenge to the company, and there is no way this can be addressed without the support of critical stakeholders.

“It is a battle we all have to fight collectively because once these transformers are vandalised, customers who are served by the installation will be greatly affected,” Ezeh said.

He therefore appealed to customers to join hands with the company to ensure that these facilities within their neighbourhoods are protected.

By Ovat Abeng

The Enugu Electricity Distribution Company PLC (EEDC), has notify her customers with outstanding electricity bills in South East Nigeria that effective from 10th June 2024, the company will commence the disconnection of electricity supply over indebtedness.

Emeka Ezeh, the Cooperate Communication officer of EEDC, who disclosed this in a statement in Awka, on Friday, said the exercise has become necessary considering the huge unpaid electricity bills and accrued arrears, which has consistently put the company in a precarious revenue deficit position, making it difficult to meet up with its power purchase obligations.

According to him, for EEDC to continue providing services to its esteemed customers, it is pertinent that electricity bills, which are for energy already consumed, are paid in full. If this is not done, it will be difficult for the company to keep up its operations to serve customers and enhance the quality of service.

He listed some of the indebted customers to include, Enugu State Government, Ebonyi State government, Anambra State Government, Abia State Government, Imo State Government, Innoson Technical & Industries, University of Nigeria (Enugu & Nsukka Campuses), Nigerian Bottling Company Ltd., Nigerian Army, Nigerian Police Force, Nigerian Air Force, Nigerian Navy, Nigeria Railway Corporation, National Drug Law Enforcement Agency UNTH, Enugu, Ebonyi State University, Coal Corporation Quarters, Federal Secretariat & Establishment, GMO Rubber Division, Nnamdi Azikiwe University, Awka, Ebonyi State Govt. (Ecumenical Centre 1), Nigeria Prisons Training School, Central Bank of Nigeria offices, M/S Concorde Hotel, Owerri, and Federal Teaching Hospital, Abakaliki.

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Others are Enugu High Court, Reliable Steel & Plastic Ind. Ltd., Jilnas Industries, BENGAS Nigeria Ltd., CIFO Petroleum Ltd., STANEL Filling Station, Highlift Pumping Station, FINOC Industries Ltd., Aluminium Extrusion Industries Ltd., VIN VAL Limited, Local Government Council offices, Saint Davids Porter Nigeria Ltd., Gees Denver Company Limited, The Federal Controller of Works, Hospitals Management Board, and DONLINK Plastic Industries.

“We therefore appeal to the affected customers to endeavour to clear their arrears on or before the 10th of June, 2024, to avoid having their supply disconnected.

“Please note that this notice applies to all categories of customers (Maximum Demand and Non-Maximum Demand) that are indebted to EEDC.

For further enquiries, please call: 0815 082 4157, the statement concluded.

By Ovat Abeng

The management of Enugu Electricity Distribution Company PLC (EEDC), has announced a total system collapse in South East region.

Emeka Ezeh, the Head, Corporate Communications of the Company made this known in a statement he signed and made available to journalists in Awka, on Monday.

The statement read;

“The Enugu Electricity Distribution Company PLC (EEDC) wishes to inform her esteemed customers of a total system collapse which occurred at 2:41am today, 15th April, 2024.

“This resulted in the loss of supply to all our interface TCN stations. Consequently, we were unable to provide service to our customers in Abia, Anambra, Ebonyi, Enugu, and Imo States.

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“However, the situation is gradually being resolved as we received supply at Awada TCN station, Onitsha, at 7:30am.

“We are in constant communication with the relevant authorities awaiting full restoration of supply by the National Control Centre, NCC, Oshogbo.

“Thank you for your usual understanding and cooperation,” the statement ends.

By Ovat Abeng

The management of the Enugu Electricity Distribution Company EEDC, has said the company’s vending platform will be shut down on February 24th, 2024 for rollover in readiness for the STS prepaid meter upgrade.

The EEDC Head, Corporate Communications Officer, Emeka Ezeh, who disclosed this in a statement signed and made available to Journalists in Awka on Friday, said the upgrading exercise will last between 6am to 10pm and as a result of the development, customers will not be able to recharge or purchase energy token during the period.

According to Ezeh, normal meter recharge activities will commence immediately after the rollover is completed.

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“The very first meter recharge by customers after the completion of the rollover will come with three sets of 20 digits token which is needed to upgrade their meters.

“They are expected to punch in the first 20 digits and press “enter”, and then punch in the second 20 digits and press “enter”, and lastly, the third 20 digits which is the energy token, to complete the upgrade process.

“It is advised that earlier purchased tokens that are yet to be loaded onto the meters should be loaded before administering the three sets of 20 digits token, as once the meter is upgraded, such tokens will no longer be accepted by the meter.

“This exercise is free and at no cost to customers and does not affect Postpaid and Standalone customers.

“For further enquiries and clarification, please call our 24/7 Call Center on: 084 700 100. MTN users should call: 02084700100,” the statement concluded.

By Ovat Abeng

The Enugu Electricity Distribution Company (EEDC) has made clarifications on misleading information circulating on the various social media platforms on its planned STS prepaid meter upgrade and token identifier (TID) rollover.

A press release by the company’s Head, Corporate Communications, Mr Emeka Ezeh stated

Below:

The attention of Enugu Electricity Distribution Company PLC (EEDC) has been drawn to an information/message which has gone viral on the social media, with part of its content misinforming and misleading our esteemed customers on the planned STS prepaid meter upgrade and the TID Rollover, compelling them to “recharge sufficiently before the 20th of February, to avoid being edged out of supply”.

EEDC wishes to state that this trending information did not emanate from any of the authorized communication platforms of the company and its content is misleading and factually incorrect. Customers are therefore urged not to engage in panic purchase of energy tokens and to disregard this misleading directive, which is borne out of mischief and dubious intent.

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It is advised that authentic information on EEDC operations and activities can be confirmed from its corporate website or any of its social media handles (Facebook, X, and Instagram) or physically from its Customer Service Desks.

Consequently, for the purpose of clarity, EEDC plans to go live with the Token Identifier (TID) rollover by end of February 2024, and customers are expected to update their information as a prerequisite for the meter upgrade using this link: https://validatecustomer.eedc.online/

Additional information on this upgrade and TID rollover is always available at all EEDC Customer Service Desks and social media platforms.

The upgrade is compulsory for all customers using STS compliant prepaid meters, as noncompliance will result in inability of the meter to vend.

During the rollover which may last for 48 hours, the vending platform will be temporarily unavailable for token purchase. To forestall any supply disruption, customers are to ensure that they have enough energy units in their prepaid meters that will sustain them for the period of the rollover.

After the rollover, the very first energy purchase by customers will come with three sets of 20 digits token (KCT1, KCT2, and the energy token). The first token is “KCT1” (which resets the meter), the second token is “KCT2” (which upgrades the meter), while the third token is the energy token (which recharges the meter) for the specified vended amount.

Customers are expected to punch in the first 20 digits which is the “KCT1” and press “enter”, and then punch in the second 20 digits which is the “KCT2” and press “enter”, and lastly, the third 20 digits which is the energy token, to complete the upgrade process.

Customers who might have purchased tokens that are yet to be loaded onto the meters are to ensure they load these tokens before upgrading their meters, as once the meter is upgraded, such tokens will no longer be accepted by the meter.

EEDC reiterates that the upgrade is free of charge and appeals to customers not to allow themselves to be extorted by anyone or group.

For enquiries and clarification, customers are advised to make use of EEDC contact points to avoid being misinformed. These channels include our 24/7 Call Center on: 084 700 100, SMS/WhatsApp: 0815 082 6060 or 0815 082 6061; or any of the social media platforms (Facebook and X: @enugudisco; Instagram: @enugu_disco) or send email to: customerservice@enugudisco.com