Job Description
Key Performance Indicators will include, but not limited to;
Manage customer/counter sales and ensure that optimal customer potential is achieved.
Achieve the sales target set by the Sales/Branch/Retail Manager
Plan, forecast and report on sales potentials by customer.
Report all competitor pricing and activities.
Report all customer information regarding delivery, telesales and account problems.
Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
Build and strengthen customer relationships.
Receive inbound customer sales inquiries
Provide quotations, product and service information
Provide support and pricing details in response to inbound enquiries
Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.
Requirements
Matric
Minimum of 5 years’ experience in a sales parts environment- Essential
Extensive experience in a sales environment dealing with customer needs.
Thorough knowledge of the geographical area of responsibility.
Technical background would be an added advantage.
Be a good team player
Some business acumen, understanding the costs and breakeven scenarios of customer service delivery
Should be able to carry out his/her responsibilities with little supervision
Good planning and time management skills
Clear criminal record
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