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About the Job
The role is responsible for providing technical support, solutions and services to customers in all segments of our sales – by supporting Key Account, ReadyMix/ Aggregate, Precast and trade sales in pre and post sales customer engagement on applications and services & engaging professionals, contractors, specifiers on new developments and applications. Also, key element of the job is to handle customer quality/ application complaints and work to resolve and address internally corrective actions in co-operation with Manufacturing/ Customer Services/ other.
The scope of the role for each incumbent may cover a regional area and/or specific user segment.
What you’ll be doing
- Technical Services– Provide Technical Services to customers and specifiers, by supporting Key Account, Precast and trade sales in pre and post sales customer engagement on applications and services & engaging professionals, contractors, specifiers on new developments and applications.
- Infrastructure segment (Roads, Bridges, Dams, Power stations, jettys, etc.): work on ground with Key Accounts & ReadyMix/ Aggregate peers closely on prescriptive selling, identifying innovative & vertically integrated specific solutions (e.g. low heat/ Sulphate resistant cement/ concrete, cementitious (flyash/slag),etc. Provide cement/ hydraulic binder solutions for soil stabilization in roads & rigid pavement in concrete.
- Industrial/ Commercial Projects (Large buildings, factories, etc): leverage bulk deliveries & RMX operations to provide suitable solutions on concrete with services on Concrete Mix design and performance, modern construction practices, portable silos, etc., to create differentiation (barrier) with competition offerings.
- Building segment (trade channel – IHB’s & precast/ block-makers): Organize & Conduct with Sales promotional and guidance programmes by engagement of contractors, artisans, blockmakers, etc., through group & individual meetings.
- Product Range– Identify & apply new product, service and integrated solutions. Collaborate with Product Development Manager & other functions in developing them.
- Cement products: with high C/K ambition & leveraging on flexibility of our plant facilities. New applications of cement & cement based products to grow market in Road (rigid pavements/ paving blocks/ soil stabilization), Building & Industrial Sectors; Special cements – Low Heat, Sulphate Resistant, etc.
- Special Concretes, mortars & integrated value added solutions.
- Product Quality & Performance– input information from market/ construction sites and collaborate with Product Performance Manager & Manufacturing, to ensure our products meet customer expectations.
- Lobbying: Engagement with stakeholders in Government (Works, Housing, Industry), regulators, other institutions, building professionals & their bodies, to grow cement & concrete consumption with products & applications in infrastructure, industrial & housing segments, e.g. Concrete roads, Soil stabilization, Oil well, SRC & other cements, mortars,
- Special concretes, affordable & precast, housing, etc.
- Standards and Specifications in Roads, Infrastructure (e.g. Energy sector) and Building sectors.
- Customer Quality/ Application complaints: Work to resolve and address internally corrective actions in co-operation with Manufacturing/ Customer Services/ other.
Who you’ll be working with
- Direct Reports
- Key Interfaces and Stakeholder
- Internal stakeholders: Internal stakeholders: Colleagues in Marketing, Sales Industrial and ‘Aggregate & Concrete’ and other functions (finance, logistics, etc.).
- External Stakeholders: Policy makers in Government (e.g. Ministries of Works, Housing, Energy, Finance, Industry, etc.) Regulatory bodies, Academic/ Research & other autonomous institutions. Specifiers, Consultants, contractors and end users.
What we are looking for
- Graduate/ Post-Graduate in Civil Engineering.
- 2-3 years in Building/ Infrastructure construction and/ or Technical Services in Building Materials sector is essential.
- Hands on construction experience in concrete and road works.
- Knowledge of cement/ concrete material properties & their application.
- Knowledge of local and international building standards/ specifications
- Ability to communicate and simplify technical literature.
Behavioral competence:
- Interpersonal and communication skills.
- Problem solving skills.
- Ability to work cross functionally and external stakeholders.
Leadership and managerial abilities:
- Ability to communicate effectively internally & externally.
- Positive attitude with appetite for change and innovation.
- Ability to manage cross functional teams.
- Results driven