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Role Objectives:
The Team Leader is responsible for running the daily operations management of the team, as well as providing the vision and team objectives to all members. They need to create an environment of trust, open communication, creative thinking and drive high performance.
Key Responsibilities:
- Monitor the assessment allocations for internal and external assessors done by coordinators and have a follow up process in place with the assessors in terms of acceptance and acknowledgement.
- Ensure strict adherence to Service Level Agreements (SLA’s) with respect to Turn Around Times (TAT) of capturing assessing reports and quality of 1st assessments done.
- Continuously liaise with intermediaries and internal customers to assist solving and or quantifying the loss.
- Ensure fairness and diplomatic communication between the Assessing Department, customers and the various account managers.
- Ensure application of business rules and standard operating procedures are being adhered to.
- Continuous feedback to management with regards to any deviation on process and implement streamlined process where needed to ensure cost effectiveness.
- Monthly progress report of coordinators to Management and ensure quality and feedback on the monthly audits as well.
- Ensure to be kept up to date in terms of industry norm and business skills to ensure growth for the environment.
- Provide technical assistance to assessors, clients and claims staff with regards to claims, repairs and client queries
- Ensure that all assessing matters are handled within agreed SLA’s by partnering with line leaders and employees
- Ensure regular audits conducted within the team, test for accuracy and whether policies and procedures have been followed.
- Ad hoc projects
Required Knowledge and Experience
- At least 5 years short term insurance industry and product knowledge
- 2 Years knowledge and experience in a assessing role
- At least 3 years experience in a managerial role
- Panel beating and/or mechanical repair and/or spray painting
Educational Requirements
- Grade 12/matric
- NQF Level 5 Insurance qualification advantageous
- Relevant tertiary qualification
