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We design, develop and implement unified software solutions for the financial services industry. Whether you’re trading on global financial markets, managing investments, providing mortgages or helping your clients plan their financial future, you can rely on our software, and our team, to deliver real outcomes for your business and your clients. Our …
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Systems Engineer – Workplace Technology
- The Systems Engineer is responsible for delivering technology solutions that are fit for purpose, enabling flexible work and seamless collaboration on highly reliable systems. The ideal candidate is a problem-solver with a “get it right first time” mindset, ensuring high customer satisfaction through excellent service. This role involves proactive system maintenance, troubleshooting complex issues, and ensuring timely resolution of incidents while maintaining clear communication with stakeholders. The Systems Engineer also contributes to technology improvement projects, writes and maintains documentation, and continuously seeks opportunities for automation and process enhancement
Some of the awesome things you’ll be involved with:
- Provide reliable and efficient workplace technology solutions that enhance the end-user experience.
- Troubleshoot and resolve incidents, fulfilling service requests within agreed SLAs while maintaining detailed documentation.
- Manage user onboarding and offboarding processes including the provision of hardware and software
- Proactively monitor and maintain system performance, identifying opportunities for improvements.
- Support implementation of new technical solutions, leveraging emerging technologies.
- Ensure compliance with information security policies and data protection legislation.
- Collaborate with vendors to escalate and resolve technical faults.
- Drive automation of manual processes to improve operational efficiency.
- Maintain up-to-date knowledge base documentation to support self-service capabilities.
- Support IT asset management and procurement activities in collaboration with Finance.
- Lead or contribute to technology improvement projects for regional and global teams.
What you will bring:
Qualifications and Certifications
- Bachelor’s degree in IT, Computer Science, or a related field.
- Minimum of 3-5 years’ experience in a systems engineering or IT support role.
- Experience in troubleshooting and maintaining Windows, MacOS, and Ubuntu environments.
- Hands-on experience with cloud platforms (AWS, OKTA, Azure, or GCP) and SaaS solutions.
- Experience in collaboration and productivity tools e.g. Slack, Zoom, Confluence and Jira
- Familiarity with ITIL frameworks and service management tools.
- Strong understanding of networking principles (DNS, DHCP, TCP/IP).
- Certifications such as Microsoft Certified: Azure Administrator, ITIL Foundation, or equivalent (preferred but not required)
Professional Skills and Competencies
- System Installation/Decommissioning – Configuring, integrating, and retiring systems in a structured manner to ensure seamless transitions.
- Problem Management – Identifying root causes of incidents, preventing recurrence, and improving service reliability.
- Service Level Management– Ensuring services meet agreed performance levels and enhancing internal customer satisfaction.
- IT Infrastructure – Managing and maintaining IT infrastructure, including hardware, cloud environments, and SaaS solutions.
- Security Administration – Applying security policies and controls to safeguard data and systems.
- Automation – Developing scripts and automation tools to optimize processes and reduce manual workloads
Method of Application
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