Responsibilities
Dealing directly with customers in a friendly, helpful and efficient manner – telephonically, via email, remote support and live chat
Confirming prioritization of all requests / support interactions
Assisting customers remotely using Team Viewer
Providing regular feedback to customers on outstanding tickets even if the ticket is escalated
Resolving and or addressing requests with a minimum number of tickets needing to be escalated to Team Leaders
Owning the problem / request until it is resolved to the customers satisfaction
Maintenance of all tickets and support call records (all ticket record requirements are met before being "closed")
Keeping up to date with and being familiar with all products supported by the PST including changes (updates), before it is rolled out to clients.
Requirements
Grade 12/ Matric
Minimum of 3 years working experience in Conveyancing environment
Experience working on LexisConvey (advantageous)
Good working knowledge of Windows, outlook and MS Office (must have good Word skills)
Excellent telephone manner and communication skills
Paralegal Certificate advantageous
A+ and or N+ qualification highly advantageous
Click Here To Apply
