Supply Chain Manager at Tower Group December, 2023

Primary competencies:

• Relevant qualification in Business Administration, Supply Chain Management, Engineering, or a related field (or equivalent experience) – preferred.
• Proven experience in logistics and inventory management, device repair, preferably in a supervisory or managerial role.
• Experience in diagnosing and repairing electronic devices.
• Strong knowledge of supply chain principles, inventory control methodologies, and logistics processes.
• Proficiency in using inventory management software, data analysis tools, and device diagnostic tools.
• Excellent communication, leadership, and interpersonal skills.
• Problem-solving mindset with a focus on continuous improvement.
• Knowledge of fintech industry standards and practices is a plus.

Responsibilities:

Inventory Management and ERP:

• Develop and implement inventory control strategies to optimize stock levels while minimizing carrying costs and stockouts.
• Conduct regular inventory audits, cycle counts, and reconciliations to ensure data accuracy and maintain an up-to-date inventory record.
• Monitor inventory discrepancies and initiate escalation protocols when necessary.

Logistics Coordination:

• Oversee the planning and execution of inbound shipments and outbound deliveries, ensuring timely delivery of goods to meet customer demands.
• Collaborate with suppliers, freight forwarders, and carriers to resolve any transportation-related issues.
• Continuously assess and improve transportation strategies to enhance cost-effectiveness and reduce delivery lead times.

Device Repair Services:

• Lead the device repair team in diagnosing and repairing client payment devices in a timely and efficient manner.
• Implement standard repair procedures and quality control measures to ensure consistent and reliable repairs.
• Monitor repair turnaround times and maintain a high level of customer satisfaction with device repair services.

Team Leadership:

• Supervise, train, and mentor logistics, inventory, and device repair staff, fostering a positive work environment and encouraging professional growth.
• Assign tasks and responsibilities to team members, ensuring all duties are carried out efficiently and in line with established guidelines.
• Conduct performance evaluations and provide constructive feedback to team members, promoting a culture of accountability and excellence.

Process Improvement:

• Identify opportunities for process optimization in logistics, inventory management, and device repair services and implement best practices to enhance overall efficiency.
• Collaborate with cross-functional teams, such as procurement and operations, to streamline processes and achieve seamless coordination within the supply chain and device repair operations.