Supervisor: Private Hire at Joburg Metrobus November, 2024

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Essential Requirements:

  • Matric/ Grade 12 plus
  • B-degree (NQF Level 7) with computer literacy and numerical skills in the following fields:
  • Transport/ Related studies
  • Administration
  • Marketing and Communication
  • Public Management
  • Minimum of 5 years’ experience in Public transportation environment, effective knowledge of the City of Johannesburg Geographical areas.
  • Willingness to work flexi-hours.

Key performance areas

Attend to Operational Correspondence

  • High level of client satisfaction.

Coordinate Special Orders and Special Hire Bus Operations.

  • Ensure all special hire orders are forwarded to Schedule Officers well in
  • advance of the required operation date.
  • Allow sufficient time for depot staff to book drivers and prepare buses.
  • Provide Schedule Officers with complete and accurate documentation for  each special hire order.
  • Minimize the risk of errors or omissions that could disrupt operations.

Special Hire Order Management.

  • Achieving a high rate of error-free processing of special hire orders.
  • Ensuring compliance with Council policies, accurate record-keeping.
  • Proper financial handling.

Section Management

  • Staff perform in accordance with business unit objectives.
  • Achieve competence
  • Compliance to legislation.
  • A conducive environment for optimal service.

Stakeholder Relationship Management

  • High levels of satisfaction and positive feedback from stakeholders.
  • Clear, consistent and timely communication with stakeholders, ensuring they are well-informed and engaged.
  • Successful resolution of conflict and disputes, maintaining positive stakeholder relationships.

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