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Essential Requirements:
- Matric/ Grade 12 plus
- B-degree (NQF Level 7) with computer literacy and numerical skills in the following fields:
- Transport/ Related studies
- Administration
- Marketing and Communication
- Public Management
- Minimum of 5 years’ experience in Public transportation environment, effective knowledge of the City of Johannesburg Geographical areas.
- Willingness to work flexi-hours.
Key performance areas
Attend to Operational Correspondence
- High level of client satisfaction.
Coordinate Special Orders and Special Hire Bus Operations.
- Ensure all special hire orders are forwarded to Schedule Officers well in
- advance of the required operation date.
- Allow sufficient time for depot staff to book drivers and prepare buses.
- Provide Schedule Officers with complete and accurate documentation for each special hire order.
- Minimize the risk of errors or omissions that could disrupt operations.
Special Hire Order Management.
- Achieving a high rate of error-free processing of special hire orders.
- Ensuring compliance with Council policies, accurate record-keeping.
- Proper financial handling.
Section Management
- Staff perform in accordance with business unit objectives.
- Achieve competence
- Compliance to legislation.
- A conducive environment for optimal service.
Stakeholder Relationship Management
- High levels of satisfaction and positive feedback from stakeholders.
- Clear, consistent and timely communication with stakeholders, ensuring they are well-informed and engaged.
- Successful resolution of conflict and disputes, maintaining positive stakeholder relationships.