Purpose
This role is accountable for ensuring client value by leveraging our research support portfolio to maintain renewal revenue and maximize customer retention across all of our clients.
Minimum Experience
2 – 3 years experience in a similar environment
Minimum Qualifications
Higher Certificates and Advanced National (Vocational) Certificates [Level TBA: Pre-2009 was L4] in Office Administration
Additional Minimum Qualifications
Outputs
Process
Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
Provide advice and support to find solutions to difficult customer complaints in order to achieve and maintain set customer service excellence standards.
Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.
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