Job escription
The SMB Account Manager will be a crucial member of our growing Team that will support sales in meeting its objectives and providing best in class customer service to clients. This role is responsible for partnering with the High-Value SMB clients, agencies, and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers. The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers in Nigeria.
SMB Account Manager Responsibilities
- Grow revenue, education and solution adoption with High-Value Clients and the biggest independent Agencies
- Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
- Build, plan and implement the overall digital marketing strategy and manage all digital marketing channels
- Analyse data to identify trends to enhance our customer support processes and work closely with the digital marketing team to improve efficiency, and achieve goals
- Optimize campaigns and identify programmatic ways to do this at scale
- Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
- Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
- Gather agency and partner feedback to enhance ad products and the customer experience
- Deliver consultative support and up-to-date education on our great products
Minimum Qualifications
- 3+ years previous experience in customer sales and support, agency account management or consulting
- Excellent understanding of digital marketing concepts
- Solid knowledge and experience with online marketing tools and best practices
- Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
- High level of comfort presenting key client issues to C level, in an effort to be the customer advocate
- Identify and leverage trends within the industry of expertise/focus
- A self-starter with strong critical thinking and analytical skills
- Ability to effectively prioritize tasks and manage time, even under high- pressure situations
- Client management experience and formulation of strategies to build a lasting digital connection
- Ability to present and communicate effectively
- Fluency in English
- Market knowledge and work experience in the Nigerian Market
- Bachelor’s degree qualifications is required