Key Outputs
Leading a Team of Service Assurance technicians to enforce quality controls , in line caterpillar repair standards
Achievement quality turnaround targets.
Resolve internal customer queries.
Ensure effective communication between team and management.
Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).
Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
Ensure outputs of service audits are achieved.
Apply Barloworld Equipment leadership philosophy.
Achievement of a team environment that enables adherence to quality standard and process efficiency standards (Performance management of team).
Competency development of team.
On the job supervision – safety of team.
Reporting of team Key Performance Indicators and prospects.
driving QFR action and closure end to end process
Quality gates management within technical processes
Non-conformance management – regions and internal
Checklist ownership and management
Qualification, Experience And Competencies
Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / fitter/ Earthmoving Equipment mechanic).
Minimum five years' experience after qualification.
Prior supervisory experience will be an advantage.
Exposure to managing a Team.
Leadership potential (part of IDP).
Experience with Drive train ,engines & hydraulics components
Understanding of the Quality processes
Able to achieve results utilising talent in team.
Computer literate (MS Office and SIS, ET, SAP & CRM).
Basic technical report writing skills.
Basic trouble shooting and problem-solving skills.
Failure analysis skills.
Exposure to driving Safety requirements, policies and procedures.
Understanding of warranty systems, policies & procedures.
Will be required to work overtime including Stand-by.
Sound interpersonal and communication skills.
Driver's licence.
Click Here To Apply