2AM Tech is a major provider of outsourced tech talent. We have engineeers currently deployed in more than 12 countries.
We also provide innovative enterprise-strength tools for automating organisational processes.
Our principal activities include business process automation, software design, research and development, artificial intelligence and big data.Role Description
This is a contract Service Now Architect role requiring regular travel around Sub-Saharan Africa, with flexibility for remote work.
The Service Now Architect will be responsible for providing consulting services, managing IT Service Management, developing Solution Architecture, and participating in Presales activities, as well as providing effective Service Delivery on all projects.
Candidates all must have experience on the below Service Now modules:
ITSM (Std & Pro)
ITAM (SAM Pro) including the common publishers
Customer Service Management
Telco Service Management
Field Service Management
ITOM (Discovery, Visibility, Pro)
HRSD (Std, Pro, Enterprise)
Service Portfolio Management.
Qualifications
Bachelor's Degree or equivalent experience in a related field such as Computer Science or Information Technology
ServiceNow Certification is a plus.
Strong consulting skills, including the ability to provide expert guidance to clients on ServiceNow implementation and strategy
Deep understanding of IT Service Management principles and processes
Experience with Solution Architecture and design, including requirements gathering and system customization
Experience with Presales activities, including proposal development and customer engagement
Strong Service Delivery skills, including the ability to provide superior customer service and work collaboratively with stakeholders to deliver on project objectives
Proven experience implementing ServiceNow, including familiarity with its architecture and customization capabilities
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