Key Outputs
Warranty and Product issue resolution
Present product issues to management, executive and suppliers
Compile informative product issue reports and address the issue with suppliers and management.
Provide expert technical support for Warranty resolution.
Plan and prioritise jobs to maximise productivity and profitability.
Ensure continuous product improvement for allocated products.
Provide support for new product introduction
Qualification, Experience And Competencies
B. Engineering (Mechanical or Electrical) degree, or Must be a Caterpillar-certified earth-moving technician.
Business communication
Presentation skills
Leadership
Computer Literate (MS Office & appropriate caterpillar software applications)
Staying abreast of technological development
Post-apprentice/learnership experience
5 years
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