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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to…
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Service Consultant – Chronic Servicing (KZN) (Fixed Term Contract)
Key Purpose
- Dealing with all queries related to Chronics and HIV.
Areas of responsibility may include but not limited to:
- Taking calls and dealing with Discovery queries;
- Dealing with queries from franchises, brokers & the public;
- Dealing with all queries related to Chronics and HIV
- Dealing with all queries through to resolution;
- Admin functions;
- Policy changes to the product;
- Working on Discovery Systems;
- Assisting with escalated queries from brokers and franchises.
Personal Attributes and Skills
- Self- motivated and pro-active;
- Team player;
- Assertiveness and can easily adapt to change;
- Able to prioritize and work under pressure;
- Very organized, positive, and service orientated;
- Professional at all times;
- Attention to detail;
- Empathetic;
- Sensitive
Education and Experience
Essential:
- Minimum 50% English, Maths / Maths Literacy or Accounting
- Excellent verbal and written communication skills;
- Excellent administration skills;
- MS Office and PC literate;
- Contact centre consultant skill
Method of Application
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