Minimum Requirements
High school diploma or equivalent
Previous experience as a Dealership Service Advisor essential
Strong knowledge of vehicle maintenance and repair procedures
Excellent communication and customer service skills
Ability to work in a fast-paced environment
Detail-oriented with strong organisational skills
Positive attitude and willingness to learn
Proficient in computer applications and software
Valid driver's license and clean driving record
Duties and Responsibilities
Greet customers and assess their vehicle repair and maintenance needs
Provide accurate estimates of repair costs and timeframes
Schedule service appointments and ensure that repairs are completed on time
Communicate with technicians and parts department to ensure timely completion of repairs
Educate customers on preventative maintenance and recommend appropriate services
Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
Address customer concerns and complaints in a timely and professional manner
Follow up with customers after service to ensure satisfaction and promote customer loyalty
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