Duties and Responsibilities:
Oversees and assists in Processing of Undergraduate and Postgraduate applications for accommodation.
Manage the Residence Officer and Residence Assistants (RA’s)
Ensure Residence has a staff member on site at all times for emergencies.
Send out all student correspondence on time.
Oversees and assists in Processing and administer student residence accounts.
Liaise with resident allocation officer on detailed room allocations for billing purpose.
Manage the student rent accounts to ensure all charges, deductions and amendments to contracts are updated accordingly.
Reconcile student accounts with student database.
Co-ordinate and facilitate debt control / collection.
Liaise with students / parents / fee payers regarding fees.
Prepare financial reports.
Assist external / internal auditors with audit.
Provide information and advice to students.
Contribute to the maintenance of related student finance documentation.
Liaise closely with other team members regarding student finance procedures.
Ensure that all student finance information is kept up to date and available to students and staff.
Facilitate approval of payment extensions and instalment arrangements in conjunction with IIE MSA Finance department
Preparation of statistics and documentation for IIE MSA Management
Liaise with students, parents and fee payers regarding all student accommodation matters and student status.
Involved in taking control of the information stands for Campus open days.
Recruit and manage residence advisors.
Arrange residence events / activities. Minimum two events a month.
Liaise with internal and external service providers.
Manage the allocated budget within your area of responsibility.
Minimum Qualification Requirements:
Bachelor’s degree in relevant field.
Minimum Experience Required:
Relevant Residence Management and Student Experience.
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