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What you will do in this role
As a Senior IT Technician, you will:
- Resolve issues assigned through the IT Helpdesk, ensuring timely and effective resolution
- Diagnose and address faults reported by customers, ensuring minimal downtime and disruptions
- Provide support to the IT department and contribute to IT projects as needed, actively collaborating with team members
- Ensure adherence to predefined service level targets, consistently meeting or exceeding expectations
- Collaborate with stakeholders, service providers, suppliers, and clients to effectively resolve issues, maintaining strong professional relationships
- Perform daily maintenance checks on server infrastructure to proactively identify and resolve potential issues
- Report and escalate issues as necessary, ensuring proper attention and resolution
- Stay updated with industry trends and advancements, actively seeking opportunities to enhance IT services and infrastructure
- Continuously update and maintain documentation related to IT practices, configurations and troubleshooting procedures
- Provide clear and concise communication to all levels of the organisation, both written and verbal
- Demonstrate empathy and professionalism while analysing faults reported from the business via phone and internet
Your qualifications and experience
Concentrix is a great match if you have:
- Strong experience in Microsoft Server Operating Systems (2012-2022)
- Proficiency in DHCP, DNS and Active Directory
- Familiarity with Linux (advantageous)
- Knowledge of Nutanix and VMware (advantageous)
- MCSA or equivalent certification/experience
- In-depth technical understanding of IT services
- Proficiency in supporting Windows operating systems
- Knowledge of networking technologies
- Familiarity with Telephony ACD systems (e.g., Avaya, Aspect, Genesys) is desirable
- Proven problem-solving experience in technical areas
- Extensive experience supporting users in a large business environment
- Ability to communicate clearly and concisely across all levels of the organisation