Job Description
The Key purpose of this role is to be able to act as the face and voice of our amazing brands and manage all community communications in a professional, fast-paced and engaging manner.
Key Outputs and Responsibilities:
Drive engagement and conversations with the community that are conversationally led, relevant and ‘real-time'
Respond to customers in a timely manner based on set KPI’s
Monitor, respond, track and report on feedback and online reviews
Identifying tactical and relevant opportunities to engage with the community daily
Maintain the highest editorial standards for all copy and responses and ensure that it conforms to the evolving brand voice within the social playbook
Consistently find new ways to creatively engage with our communities by identifying opportunities that are in line with brand tones
Build strong relationships with customers, industry professionals and journalists
Stay up-to date with digital technology trends
Assist with Always On and Cultural Calendar Creation when required
Business Integration and collaboration.
Live event coverage
Review quality of responses from Community Managers
Mentorship of Community Managers
Track and monitor Community Managers KPI’s
Support role and function to Social Media Managers.
Profile:
Education:
Matric
Higher Certificate/Diploma or relevant tertiary qualifications / certifications
BSc degree in Marketing or relevant field
Experience:
3 + years in community management
Live event coverage experience
High understanding of social media and the platforms
Proven work experience as a Community Manager or very similar role
Experience with planning and leading community initiatives
Ability to identify and track relevant community KPIs. Excellent verbal communication skills
Excellent writing skills
Excellent interpersonal and presentations skills
Knowledge of online marketing
Attention to detail, critical-thinker and problem-solver
Key Attributes and Competencies:
Strong understanding of South African / African culture
Must be well-versed in sponsorship platforms
Must be well-versed in football, rugby and soccer
Must be confident and have clear passion points to be allocated to according brands
Fun and energetic
Able to work under pressure and deal with very high engagement rates
Driven and clear understanding of KPIs and how to action them.
Have a self-starter mindset
Self-motivated, organised and passionate
Pro-active
Ability to adapt and understand
Confidence
Ability to perform under pressure when crisis hits
Additional Information:
Band: VIII
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