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Desirable education and experience:
- Relevant Tertiary qualification in hospitality or the relevant experience in the industry
- At least 7 years’ experience in the same or similar position
- Senior Management experience within the catering sector would be advantageous
- Strong financial acumen
- Experience in highly commercial and sensitive markets
- Experience of working within budget guidelines to deliver results
- Experience in costing, budgets, forecasts and invoicing is advantageous
- Proven experience in managing successful teams in a unionised environment
- Driver’s License and own transport necessary
Knowledge, skills and competencies:
- Excellent knowledge of the catering environment ranging from fine dining to day to day staff dining
- Excellent knowledge of Health and Safety policies and processes relevant to the catering industry
- Must be able to work in a unionised environment
- Good knowledge of South African and Industry specific Labour Laws
- Excellent customer services skills-customer centric
- Excellent communication skills to deal with senior clients
- Results orientation-must be able to analyse financial information pertaining to the unit
- Driven, self-motivated individual who has the ability to work with little supervision
- Problem solving skills and ability to think on their feet
- Strong negotiation Skills
Key areas of responsibility:
- Manage daily operational issues relevant to the business
- Manage diverse team
- To ensure that the facility adheres to all requirements in line with statutory Health, Safety and Environmental policies
- Manage the catering service facility optimally in order to surpass client and customer expectations
- Attend all relevant meetings with client and management team and ensure communication to relevant parties
- Ensure staff is adequately trained and adhere to Empact and client processes and procedures
- Manage and monitor service level agreements and continuously strive to improve service offering