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Support Executive Your future Position?
As a member of the Commercial Team, you will collaborate closely with the Area Sales Manager and two Key Account Managers. Your primary responsibility will involve providing valuable back-end support to bolster the efforts of the commercial team.
Administrative Tasks:
- Maintain accurate and up-to-date customer records and sales documentation.
- Coordination and execution on sample receipt & delivery (courier)
- Manage and update the customer project system
- Follow through on essential tasks and actions from the Key Account Manager’s customer meetings.
- You will be the backup and admin for the Key Account Manager.
- You will be liaising with the relevant persons to ensure that any actions required are taken and then followed through to completion.
- You will be liaising with inter departments (Regulatory, Customer Care, Technical, Pricing team and system Power-users) on a daily basis to action the tasks.
- You will Maintain and Update the Customer portfolio database
- Management and submission of key documentation for the customer within the internal systems
- Become the Key/super user of Givaudan systems
- Follow up on and update projects & general requests
- Track credit management queries
- Assist with compiling and submitting the Forecast information from the customer
Sales Support:
- Assist in submitting and preparing monthly sales reports
- Coordinate with internal teams to ensure timely and accurate order processing.
- Monitor and report on sales performance metrics.
- Contribute to the development of sales team
- You will participate in flavour training and tasting sessions.
- You will be responsible for project management, pricing, data management and general commercial responsibilities.
- Therefore, systematic, organized and conscientious abilities are essential.
- Manage customer queries and internal coordination with multi-functional teams (both locally & globally).
- Ability to work both independently and proactively are key.
Pricing:
- Pricing co-ordination with the Givaudan pricing teams (regional)
- Update customer price lists and respond to price queries & quotation requests
- Responsible for the maintenance of all pricing files according to portfolio
Customer Engagement:
- Assist in managing and maintaining relationships with customers
- Respond to customer inquiries promptly and professionally.
- Provide exceptional customer service and act as a liaison between customer/Key Account Manager and the teams within the business
- Management, initiation and tracking on customer projects via Givaudan Project system
- Responsible for communication and co-ordination on the project to the customer teams and internal teams
- Manage customer project sample requests from Sampling and coordinate with the Technical teams
Your professional profile includes:
- Diploma/Degree and 5 years working experience in a similar role
- Advanced level of Excel certificate to be provided upon request
- Experience in customer relationship management
- Good project management capability
- Exposure working in an international/multinational company
- Experience working in a matrix organisation and with remote teams
- Good communication and business writing skills
Other Skills:
- Attention to detail
- Self-starter and displays initiative
- Computer literacy
- Good communication and interpersonal skills
- Time Management skills
- Ability to work under pressure
- Good interpersonal skills
- Organisational skills
- Communication skills
- Good elocution and presenting skills
- Finance knowledge appreciated but not mandatory
- Experience in an import-export environment appreciated
