Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Requirements
Client Relationship Management:
- Serve as the primary point of contact for a portfolio of individual clients, providing personalized banking services.
- Build and maintain strong, long-term relationships with clients to ensure customer satisfaction and loyalty.
- Understand clients’ financial needs and goals, offering tailored banking products and services to meet those needs.
Sales and Business Development:
- Proactively identify opportunities to expand the client portfolio through cross-selling and upselling consumer banking products.
- Achieve individual sales targets and contribute to the overall growth and profitability of the consumer banking division
- Develop and implement strategies to attract new clients, leveraging referrals, networking, and market research.
Product Knowledge and Advisory
- Provide expert advice on the bank’s full range of consumer banking products, including savings accounts, loans, credit cards, and investment options.
- Keep clients informed about new products, services, and promotions that may be of interest to them.
- Conduct regular reviews of clients’ financial situations and recommend appropriate banking solutions.
Customer Experience
- Ensure a superior customer experience by delivering high-quality service and addressing client inquiries and concerns promptly.
- Gather and analyze customer feedback to identify areas for improvement in service delivery and product offerings.
- Implement initiatives to enhance client engagement and satisfaction, ensuring a positive banking experience.
Risk and Compliance Management
- Ensure compliance with all relevant banking regulations, policies, and procedures.
- Conduct due diligence and risk assessments on client accounts, ensuring adherence to the bank’s risk management framework.
- Monitor and manage the creditworthiness of clients, taking proactive measures to mitigate potential risks
Collaboration and Teamwork
- Work closely with internal teams, including product development, credit risk, and operations, to deliver comprehensive banking solutions to clients.
- Share market insights and client feedback with colleagues to support the continuous improvement of products and services.
- Participate in team meetings, training sessions, and other collaborative activities to contribute to the success of the consumer banking division.
Academic Knowledge:
- Bachelor’s degree in business, Finance, Marketing, or a related field; a postgraduate qualification is an advantage.
- Must have RE5
Work Experience:
- Minimum of 3-5 years of experience in consumer banking, retail banking, or financial services.
- Proven track record of managing client relationships and achieving sales targets in a retail banking environment.
- Strong knowledge of consumer banking products and services, including loans, deposits, credit cards, and wealth management.
- Excellent interpersonal and communication skills, with the ability to build rapport with clients and colleagues.
- Knowledge of the South African banking landscape and regulatory environment is essential.
