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JOB PURPOSE
- This role encompasses a broad spectrum of responsibilities, from overseeing fleet operations, protocol, mail administration and premises maintenance to client engagement and statutory bills management.
- The Regional Facilities Officer plays a pivotal role in ensuring seamless and efficient EBS operations across various facets of Ecobank’s facilities and services at the Region.
JOB CONTEXT
- Safety and Environmental Care of the Bank’s Facilities within the region
- Hard facilities: Repair and Maintenance (A.Cs, CCTV, Vault Doors, MDDs, Work Tools, Fire Extinguishers, Motor Vehicles, Generators etc.) Plumbing fixtures, Electrical installations, Furniture, etc. within the region
- Soft facilities management like cleaning, parking and traffic control, waste management, Statutory bills
- Fleet & Protocol Management
- Power management
- Space management
- Vendors SLA administration/Compliance
- Non-Core Asset oversight
KEY RESPONSIBILITIES
Fleet Management
- Manage Ecobank’s fleet of vehicles, including maintenance and deployment within the region.
- Implement processes and procedures for vehicle usage, maintenance, and safety
Protocol and Drivers Management
- Supervise and coordinate the activities of drivers, ensuring adherence to Ecobank’s protocols and safety standards.
- See to the protocol for Directors/Staff to the region on official visits.
Premises Maintenance
- Direct and manage maintenance activities for all Ecobank’s premises within the designated region.
- Ensure that facilities are in optimal condition, including HVAC, electrical systems, plumbing, and general upkeep.
Client Engagement
- Act as a primary point of contact for client inquiries, concerns, and feedback related to EBS operations.
- Develop and maintain strong client relationships, ensuring their needs are met effectively.
Projects Monitoring
- Ensure that facility-related projects are planned, executed, and completed in accordance with company objectives and standards by providing oversight throughout the process.
- Monitor project timelines, budgets, and quality assurance.
Assets Disposal and Management
- Work with the Head Office in line with policies and procedures, on management and disposal of fixed and non-core, unused and obsolete assets within the region.
- Maintain an accurate inventory of the Bank’s assets and track their condition and usage.
Mailing System and Delivery
- Ensure the prompt and efficient delivery of correspondence and packages by overseeing the mailing system and courier services.
- Implement cost-effective mailing solutions.
Regulatory Engagements
- Stay updated on industry regulations and compliance requirements related to facilities operations, fleet management, and safety.
- Engage with regulatory bodies and ensure full adherence to all applicable laws and standards.
JOB PROFILE
Experience & Qualifications
- Bachelor’s Degree in Facilities Management, Business/General Administration, or a related field (master’s degree is a plus).
- Proven experience in facilities management, fleet management, and related areas (in a regional capacity will be added advantage).
Skills, Capabilities & Personal attributes
- Strong leadership, team management, and interpersonal skills.
- Relationship management affinity
- Excellent problem-solving and decision-making abilities.
- Knowledge of regulatory compliance, health and safety standards, and sustainability practices.
- Proficiency in using relevant software and tools.