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It’s a business fact that new competitors continually emerge in the market. Yet, even in this disruptive landscape, businesses can succeed, and thrive.
So what does it take to advance beyond shifting frontiers?
Look beside you — we’ll be there. We’re on this journey to the extraordinary together. And together, we’ll …
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Realtime Analyst
Job Description
- Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting
- This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.
- WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.
- Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.
- Raising alarms about non-adherence to schedules• Raising prior alarms in case of any risks to meet line adherence goals
- Ensure tight management of FTE requirements and delivery
- Excellent communication skill in oral and written.
- Ability to manage allocated tasks and perform them with little supervision
- Would be responsible for analyzing data to ensure accuracy
Qualifications
- Matric with
- WFM Experience at least one year working as an RTA
- MS Excel Skills
Method of Application
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