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Key Responsibilities:
Real-Time Workforce Optimisation
- Responsible for a multiple portfolio of store staff short-term and real-time scheduling needs, clocks, and business requirements monitoring, in which the incumbent needs to manage and check that stores receive optimal and efficient staff schedules in line with cost, budgets, and customer experience/retail operational requirements.
- Constantly communicates with business managers and updates the schedules for short-term people and business needs changes.
Reporting and Analysis
- Generate weekly reports on Unpaid Grace impact on employees’ pay, OT1.5, OT2, and OT2TAFW impact to identify problematic stores, areas, regions, or brands.
- Track and report Budget vs. Cost vs. Actuals on a weekly basis.
Timesheet and Schedule Adherence
- Monitor real-time reporting for timesheets, UAR, and Schedule Adherence.
- Provide scheduling inputs related to trading hours, skills, and keyholders, identifying trends and sharing them with the WFM Scheduling Analyst.
- Provide feedback to the WFM Analyst based on observed scheduling trends and issues.
System Support and Maintenance
- Provide real-time support for line managers, addressing WFM-related queries.
- Conduct real-time monitoring, incident logging, and product support, managing background jobs (e.g., creating jobs for automated store processes and verifying system parameters).
Compliance and Adherence Monitoring
- Conduct real-time reporting, monitoring, and tracking of WFM compliance, focusing on adherence and trend analysis in both short-term and real-time.
- Serve as WFM’s first response team in real-time, actively monitoring stores’ clocks.
Qualifications and Experience:
- A tertiary qualification in Math, Statistics, Commerce, or Information Technology (BSc, BCom, or equivalent)
- Minimum 1 year of experience in a similar Workforce Management role
- Proficiency in WFM tools (scheduling, forecasting, and real-time management)
- Advanced MS Office skills, particularly in database analysis and problem-solving
- Experience with systems such as Aspect (Alvaria), Genesis, Dayforce, Kronos, or Total IX
