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Automotive Retailer – New, Pre-owned vehicle Sales, Parts, Accessories and Servicing of major brands since 1963 across the Western Cape and South-Africa.
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Qualified Vehicle Technician – Volvo Somerset West
Minimum Requirements
- Proof of Qualification as Technician (Trade Test/Red Seal)
- Min Grade 12
- Unendorsed Drivers Licence
- Proven experience as a Vehicle Technician (Volvo brand advantageous)
- Computer Literate
- Successful demonstration of competency
- Analytical skills and problem-solving ability
- Attention to detail and time management skills
- Solid knowledge of fault finding and diagnostic machines
- Excellent customer orientation
Duties and Responsibilities
- Owning the customer experience from booking through service/repair to handover.
- Supporting the front of house team and covering in their absence.
- Keeping the customer satisfaction reporting at the forefront of all customer interactions.
- Interacting with customers to understand the concern, symptoms, actions, upsell and progress.
- Completing fault investigation through diagnostic processes.
- Completing service, maintenance, and repair activities in alignment to manufacturer’s standards.
- Completing work in a safe, environmentally friendly, and economical way.
- Building, developing, and sharing technical knowledge, including coaching.
- Complying with service/repair processes and standards as defined by the retailer/manufacturer.
- Identifying any outstanding safety recalls, modifications, or service actions. Supporting activities associated with quality processes and process improvement.
- Supporting other roles in the aftersales team as directed or required.
Method of Application
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