Property Manager at Zap Africa – Property Manager

Job Description

We are looking for a property manager with 3 years of experience to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of our properties, ensuring they are well-maintained.

Key Responsibilities Includes:

Property Inspections:

Conduct regular inspections to check for any needed repairs or maintenance.
Ensure all safety equipment and systems are functioning properly.
Maintenance Coordination:
Address any reported maintenance issues promptly.
Schedule and oversee routine maintenance tasks, such as landscaping, pest control, and HVAC servicing.

Vendor Communication:

Coordinate with cleaners, maintenance workers, and other service providers.
Confirm schedules, oversee work quality, and handle any issues.

Inventory Management:

Check and restock essential supplies for property maintenance and guest use.
Track usage and reorder items as necessary to avoid shortages.

Utility Monitoring:

Monitor utility usage and ensure bills are paid on time.
Address any issues with service interruptions or repairs.

Emergency Response:

Be prepared to respond quickly to any urgent property issues or guest emergencies.
Maintain an updated list of contacts for emergency services and repairs.

Guest Support Coordination:

Liaise with the Guest Experience team to address any property-related issues reported by guests.
Ensure any impact on guests is minimised and resolved satisfactorily.

Financial Tracking:

Record and track expenses related to property maintenance and operations.
Ensure all payments to vendors and service providers are processed.

Compliance Checks:

Regularly review and ensure compliance with local safety, zoning, and rental regulations.
Keep documentation and permits up-to-date.

Housekeeping Oversight:

Ensure cleaning is scheduled and completed between guest stays.
Inspect the cleanliness and readiness of properties.

Property Improvement Planning:

Identify opportunities for property upgrades or renovations.
Plan and budget for future property improvements.

Team Coordination:

Communicate daily priorities and tasks to maintenance and operations staff.
Provide guidance and support for any issues encountered.

Record Keeping:

Maintain detailed records of maintenance activities, inspections, and expenses.
Ensure all documentation is organized and accessible for future reference.

Regular Reviews:

Weekly Meetings: Hold a team meeting to discuss the week’s performance, upcoming bookings, and any ongoing issues.

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