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As an African oil company with a history dating back to 1897, we’ve spent every decade since then enriching the lives of the continent’s people. We’ve done this by identifying opportunities, finding innovative solutions, and providing energy that fuels Africa’s growth. It’s why we now hold presence in 17 countries in sub-Saha…
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Projects Specialist
Purpose of the Job
Manages full project cycle using specified project methodology from implementation to closure for call centre projects. Ensures alignment with business and/or customer requirements. Acts as change agent for all call centre projects
Who You Are:
- You are innovative and solution driven.
- Ability to work under pressure.
- Ability to multi-task and trouble shoot.
- Team player
- Excellent communication skills
- Strong communication and influencing skills with a proven ability to build strong business relationships and drive action.
What you’ll have done before:
- NQF Level 6 (Diploma in Project Management/ Business or related)
- Experience in Project Management Tools and Frameworks
- Experience in Data Analytics, Planning and Financial Management Project Management experience
- Experience with managing direct and indirect parties and compiling management reporting
- Experience with analytical tools and data visualization tools
- Exciting Challenges you might face in the role:
- Represents Engen at internal and external forums
- Develop written material and presentations, including visualization techniques to communicate results and recommend innovative strategies and solutions to the business.
What you’ll be doing:
- Project manage all CSC (Customer Service Centre) projects and other related projects
- Plan for project resources through defining the project’s scope, determining resources available, estimating time & financial commitment and monitor & report on project’s progress
- Ensures that change management initiatives are implemented and managed
- Ensures relevant communication guidelines are disseminated to all affected stakeholders
- Measure the impact of communication initiatives
- Consults and interacts with key internal and external stakeholders to improve customer service delivery
- Establishes and maintains cross functional collaboration
- Develop project budget and manage costs against approved budget;
- Identify and document trends and business requirements
- Apply combination of data knowledge, financial skills, and business acumen to identify, prioritize and solve business problems
Method of Application
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