Role Summary:
Reporting Line: Management
- We’re looking for a strong, tech-savvy Business Manager to oversee day-to-day operations across all business units, ensuring smooth workflows, proper reconciliation, and efficient reporting structure between staff, supervisors, and management.
This ideal Candidate will:
- Directly oversee the kitchen, coworking space, and inventory operations.
- Supervise and guide restaurant supervisors, ensuring they effectively manage wait staff and customer service.
- Ensure financial accountability through daily sales reconciliation and inventory tracking.
- Act as the key touchpoint between management, accounting, and frontline teams.
- Use technology efficiently for tracking operations, reporting, and process improvements.
Key Responsibilities:
Leadership & Team Management
- Oversee and manage the restaurant supervisors, ensuring they are effectively leading their teams.
- Directly oversee kitchen staff, inventory operations, and coworking space employees.
- Act as a bridge between staff and management, ensuring communication is smooth and operational goals are clear.
- Intervene in operations where necessary, but ensure supervisors handle frontline issues.
- Train and coach supervisors on best practices, ensuring they execute their roles properly.
Daily Sales Reconciliation & Financial Oversight
- Ensure supervisors are accurately reporting daily sales and resolving discrepancies before submission.
- Verify POS reports match sales and bank deposits.
- Work with the accounting team to track revenue trends, flag inconsistencies, and optimize financial controls.
- Oversee cost control measures and ensure waste reduction across all business units.
Inventory & Stock Control
- Ensure daily stock counts and usage logs are completed and properly recorded.
- Supervise inventory to prevent shrinkage, theft, or misuse.
- Work with suppliers to ensure deliveries match purchase orders before approval.
- Implement inventory tracking technology to improve accuracy and prevent stock losses.
Operational Oversight Across Business Units
- Ensure smooth coordination between restaurant, lounge, and coworking space operations.
- Regularly assess service quality and efficiency, making necessary adjustments.
- Troubleshoot issues in workflow, staffing, or customer service, implementing quick solutions.
- Work closely with the kitchen team to monitor food quality, efficiency, and wastage control.
- Ensure co-working space operations run smoothly, maintaining customer satisfaction and seamless check-ins.
Technology & Business Process Improvement
- Ensure staff use POS and digital systems correctly to prevent reporting errors.
- Introduce process automation where possible to streamline reporting and operations.
- Train supervisors and team members on basic tech tools (POS, inventory software, spreadsheets, etc.).
- Be proactive in adopting new technology solutions that improve business efficiency.
Requirements
What We’re Looking For
- Proven experience in hospitality, retail, or business operations management (3+ years).
- Strong leadership and team management skills, able to oversee multiple business units.
- Financial acumen, comfortable with daily sales reconciliation, revenue tracking, and inventory oversight.
- Tech-savvy and computer-literate, able to quickly learn and use new systems (POS, Excel, Google Sheets, inventory software, etc.).
- Strong problem-solving skills and the ability to make real-time decisions.
- Clear communicator, able to liaise between staff, supervisors, and management.
- Ability to work under pressure in a fast-paced hospitality environment.
- Trustworthy and accountable, ensuring business interests are always prioritized.
