Our journey as a healthcare provider began on the 23rd of January 2001 with the establishment of the Cardiac Centre, in Victoria Island, in association with the renowned Cromwell Hospital in London. Its philosophy of providing the best in specialised cardiac care has now been developed, in the form of the Reddington Multi-specialist Hospital, into one of providing a one-stop comprehensive tertiary hospital solution to all healthcare problems.
The Reddington Hospital has been newly built on nine floors, on the same site as the Cardiac Centre, next to Mega Plaza, and provides care in all fields of Internal Medicine, including its special expertise in Cardiology, with its own Coronary and Intensive Care Unit. It now also provides Renal Dialysis, Obstetrics and Gynaecology, Paediatrics, Surgery (including Endoscopy and Day-case Surgery), Ophthalmology, ENT (Ear, Nose and Throat) Surgery, Radiology and Psychiatry. These are all supported by the latest technology, provided by giants in the various fields – the MRI is from GE, the CT scanner from Toshiba, the endoscopes from Olympus and Storz, and there is much more from Huntleigh, Datex, Bronelon, Penlon, Newport, Air-Shield and so on.
The pride of the Cardiac Centre over the years has been the difference it has made in saving lives and promoting healthy living among Nigerian residents.
Our focus will still be to deliver excellent healthcare by constantly upgrading our medical capabilities, using all the latest technology, as well as providing continuous training for all our medical and paramedical staff.
We will not relent in our quest to pursue medical excellence.Key Responsibilities:
Patient Assistance: Provide assistance to patients and their families regarding hospital procedures, services, and resources, helping them navigate through hospital departments efficiently.
Patient Communication: Serve as a liaison between patients and hospital staff, addressing any concerns, questions, or requests from patients.
Information Provision: Offer clear, accurate information about hospital services, healthcare procedures, medical appointments, discharge processes, and insurance-related queries.
Complaint Handling: Address patient complaints, concerns, or dissatisfaction in a timely and empathetic manner, ensuring the issues are resolved or directed to appropriate staff for resolution.
Coordination with Departments: Work closely with other hospital departments (nursing, administration, billing, etc.) to ensure patient needs are met and information is shared appropriately.
Patient Advocacy: Advocate for the needs and preferences of patients, ensuring their voices are heard and their rights are respected.
Documentation and Reporting: Maintain accurate records of patient interactions, complaints, and feedback. Prepare reports on patient concerns and satisfaction for continuous improvement efforts.
Support for Vulnerable Patients: Provide extra assistance to elderly, disabled, or non-English-speaking patients by arranging necessary accommodations, interpreters, or support services.
Education: Educate patients and families on hospital policies, procedures, and health-related topics as needed.
Service Improvement: Participate in quality improvement initiatives aimed at enhancing patient satisfaction and service delivery.
Qualifications:
Education: Bachelor’s degree/HND in healthcare administration, customer service, or a related field is preferred.
Experience: Prior experience in a healthcare or customer service role is an advantage, particularly in patient-facing environments
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and conflict resolution skills.
Ability to handle sensitive situations with tact and empathy.
Proficient in using computers and hospital information systems.
Ability to work in a fast-paced environment.
Multilingual skills (if relevant to the hospital's patient demographic) are an asset.
Working Conditions:
Work in a hospital environment, often in busy or stressful situations.
May require weekend or evening shifts depending on the hospital's needs.
Frequent interaction with patients, their families, and hospital staff.
Key Competencies:
Compassion and empathy
Attention to detail
Patient-centered approach
Strong organizational skills
Ability to work in a team
Adaptability and flexibility
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