Key Responsibilities
Handle all customer enquiries and queries
Customer service and processing data – promptly respond to outbound/inbound calls and consistently uses the correct script per application status to obtain and verify data accurately (to process good quality accounts).
Administration – consistently keep up to date with credit admin policies and procedures, adhere to house rules.
Data Quality – proactively evaluate, update, obtain and process required information accurately, according to NCA requirements and risk policies and procedures.
Qualifications and Experience
Matric or equivalent qualification.
Experience / Knowledge:
Previous relevant experience is advantageous.
Competencies
Computer literate (Excel, Word).
Behavioural:
High degree of self-discipline, personal drive and sense of urgency.
Excellent listening and communication skills.
Goal orientated.
High stress tolerance.
Team work.
Adapt to change quickly, in a fast-paced environment.
Honestly and trustworthy.
Punctuality and good attendance.
Display flexibility for other issues/tasks as they arise.
Motivate and support co-workers to attain team and department goals.
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