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Core Description
To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.
Key Deliverables / Primary Functions
- Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
- Provide support for Microsoft operating system related services.
- Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
- Manage and support Microsoft Azure Services
- Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
- Design, implement, review, and optimize Active Directory services.
- Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
- Identify and manage service-related risks.
Core Functional Skills & Knowledge
- Product Knowledge
- Result Orientation
- Communication
- Problem management
- Core Behavioural Competencies
- Working with people
- Adhering to principles and values
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Following instructions & procedures
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience with exposure to financial service IT infrastructure
- OR
- 5 years’ experience with exposure to financial service IT infrastructure