KEY RESPONSIBILITIES (Not limited to the below)
Monitoring/tracking of restaurant procedures / activities and ad hoc requests regarding company investigations
Daily reporting of occurrences.
Reporting of irregular activities.
Communicating with managers
Investigating reports / incidents / tip offs
Response on system / email / report.
Reporting of issues to the relevant department
The monitoring of cameras and reporting on what is recorded.
Requirements
Prior supervisory experience in the QSR Industry – KFC
English Proficiency
Numeracy Proficiency
Grade B PSIRA Certificate is an advantage, but not a requirement.
Relevant work experience.
Knowledge of Company Rules & Regulations.
Computer Literacy – MS Office, specifically excel
Ability to read reports and identify areas of concern that require investigation
DC Leading a Restaurant (LAR) Certified
Minimum of 12 months in an ARM Role.
ARM Certified + Individual Development Plan (IDP) in place
A clear criminal record, control room environment experience
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand!
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