Operations Support Officer at Alpha Mead Group January, 2025

Operations Support Officer at Alpha Mead Group January, 2025

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Key Responsibilities

Facility Management Support:

  • Assist field facility managers, supervisors, and technicians with day-to-day operational needs.
  • Provide technical support and guidance to address facility management challenges on-site.
  • Collaborate with the Facility and Project Operations Lead to improve operational efficiency.

Computerized Maintenance Management System (CMMS) Administration:

  • Oversee the backend administration of the CMMS platform, ensuring data integrity and functionality.
  • Monitor and maintain the accuracy of work orders, asset information, and service requests.
  • Generate reports and insights from CMMS to support decision-making.

Deployment of Non-managers:

  • Manage and coordinate the deployment of technicians to various sites based on operational needs.
  • Maintain an up-to-date deployment schedule and ensure adequate staffing at all sites.

Data Analysis and Reporting:

  • Analyze operational data and generate actionable insights.
  • Prepare site manning reports, highlighting workforce distribution and performance metrics.
  • Present data-driven insights to senior management to support strategic planning.

Administrative Duties:

  • Ensure timely preparation and submission of operational reports from facility managers.
  • Maintain and organize documentation related to facility management operations.
  • Assist in the development and implementation of standard operating procedures (SOPs) for facility operations.

Qualifications

  • Bachelor\’s degree in Facility Management, Engineering, Business Administration, or a related field.
  • 2–3 years of experience in a facility management role or similar position.
  • Proficiency in data analytical tools such as Advanced Excel and Power BI.
  • Experience with CMMS platforms and backend administration.
  • Strong organizational, problem-solving, and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Good communication skills expressed both verbally and written
  • Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

  • Knowledge of facility management best practices and industry standards.
  • Familiarity with project management tools and techniques.
  • Certification in Facility Management (e.g., IFMA, BIFM) is an advantage.

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