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Key Responsibilities:
Report and Dashboard Management:
- Conduct regular health checks on existing dashboards and reports, identifying any inaccuracies or performance issues.
- Coordinate with the Business Intelligence (BI) team (Infotec) and other departments to resolve issues and ensure the accuracy of data.
- Log, track, and communicate the resolution of reporting issues to stakeholders, ensuring that updates are aligned with business needs.
- Maintain a central repository of report/dashboards and associated documentation for easy access and future use.
- Review and adjust OPEX and Capec forecasts for the divisions in line with business requirements;
New Report Development and Customisation:
- Manage the end-to-end process for creating new standard or custom reports, including gathering requirements, designing mockups, obtaining approvals, and testing in collaboration with stakeholders.
- Facilitate cross-departmental collaboration where necessary (e.g., involving Infotec, Merch, Forensic teams) to ensure the completeness and accuracy of reports.
- Develop training and “How To” guides to support report usage and adoption across the organisation.
Data Insights and Analytics Support:
- Provide insights from reports, identifying trends, issues, and opportunities that support operational decisions.
- Lead the preparation of management packs by gathering and compiling monthly data from various capabilities.
- Assist in post-event analysis for special projects and operational insights (e.g., Black Friday, Peak Seasons).
User Support and Training:
- Serve as the first point of contact for users seeking assistance with understanding or interpreting reports and dashboards.
- Facilitate ROH specialist feedback if SME specific analysis is required on query.
- Provide training and documentation to enhance user understanding of the tools and drive better decision-making.
- Engage with users to address common queries and develop targeted training for frequently encountered issues.
Continuous Improvement and Compliance:
- Drive continuous improvement by assessing the performance of existing reports and identifying opportunities for enhancements.
- Collaborate with the Retail Operations Consultant and other department leads to update KPI targets and adjust dashboards for special events or operational changes.
- Ensure that all reporting processes comply with internal data governance and reporting standards.
Qualifications and Experience:
- A business or retail related degree will be advantageous.
- Minimum of 3-5 years as a Regional Process Manager or similar level Retail experience (advantageous)
- Demonstrated ability to lead and develop high-performing teams within a regional footprint.
