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Location: Lagos, Nigeria (Magodo)
Proximity to the location is key..
Key Responsibilities:
Operations Oversight:
- Oversee the daily operations of Drop’s services, including ride-hailing, dispatch, car rental, and Drop Shopping.
- Ensure that all operations run efficiently and services are delivered to the highest standard.
- Monitor fleet management and ensure that vehicles and equipment are in optimal condition.
Process Improvement:
- Develop and implement operational strategies, systems, and processes that enhance efficiency and reduce operational costs.
- Identify bottlenecks and inefficiencies in current workflows and create action plans to address them.
Team Leadership:
- Manage and lead the operations team, including drivers, dispatchers, customer service agents, and support staff.
- Set clear performance expectations, provide training, and conduct regular performance evaluations.
- Foster a positive work environment and encourage team collaboration.
Quality Assurance:
- Ensure that customer services meet or exceed Drop’s quality standards.
- Implement and monitor quality control procedures to enhance service delivery and customer satisfaction.
Logistics and Fleet Management:
- Coordinate logistics for dispatch and delivery services, ensuring timely and efficient deliveries.
- Oversee the maintenance of vehicles, including routine inspections, servicing, and repairs.
Risk and Safety Management:
- Develop and enforce safety policies for both employees and customers.
- Conduct risk assessments and develop mitigation strategies to minimize potential operational risks.
Data Analysis and Reporting:
- Analyze operational metrics to identify trends and areas for improvement.
- Prepare regular reports for senior management on operational performance, efficiency, and challenges.
Customer Experience Enhancement:
- Work closely with the customer service department to address issues, enhance customer satisfaction, and improve the overall user experience.
- Collect and act on feedback from customers and drivers to enhance service delivery.
Collaboration with Other Departments:
- Work with the technology team to ensure that operational needs are effectively supported by the technology platform.
- Collaborate with the sales and marketing team to align operations with marketing campaigns and growth strategies.
Requirements:
- Bachelor’s Degree in Operations Management, Business Administration, or a related field.
- 3+ years of experience in an operations management role, preferably in transportation, logistics, or e-commerce.
- Strong leadership and team management skills with experience in managing large teams.
- Proven experience in process optimization and continuous improvement.
- Excellent problem-solving and analytical skills.
- Familiarity with logistics software, fleet management systems, and real-time tracking solutions.
- Ability to multitask and work in a fast-paced, dynamic environment.
- Knowledge of Nigerian market and understanding of logistics and mobility challenges in the region.
Key Competencies:
- Leadership: Ability to lead and inspire a team to achieve operational goals.
- Efficiency-Driven: Strong focus on optimizing workflows to enhance productivity.
- Customer-Focused: Commitment to delivering high-quality customer service.
- Problem Solving: Ability to identify operational issues and implement effective solutions.
- Adaptability: Comfortable working in a rapidly changing environment with evolving demands.
Benefits:
- Competitive salary.
- Opportunities for career growth and development.
- Health insurance, paid leave, and other standard benefits as per company policy.
Interested and qualified candidates should apply using the Apply Now button below.